Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers from exchange to warranty, ensuring their journey is smooth.
- Company: Join a leading House Builder known for quality and customer satisfaction.
- Benefits: Enjoy remote work options, competitive salary, and a supportive team environment.
- Why this job: Make a real impact on customer experiences while working in a dynamic and collaborative culture.
- Qualifications: Experience in customer service management, especially in house building, is essential.
- Other info: Travel across North Essex and engage directly with customers and site teams.
The predicted salary is between 44000 - 66000 £ per year.
We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis. The role entails being the first point of contact for customers throughout their journey from exchanging through to the warranty period. The position is based both at office and on site and offers working from home 2 days a week.
Day to day:
- Carrying out pre-inspections on properties prior to handover.
- Carry out home demonstrations and handover.
- Attend weekly meetings with site and sales teams to review sales and build progress.
- Meeting customers in their properties, carrying out inspections as necessary on reported defects or issues.
- Writing reports from inspections to discuss with the Customer Care department and relevant stakeholders.
- Ensure any works to be carried out by contractors or Maintenance Operatives are completed to the best quality and to the customers' expectations.
- Work closely with site teams and contractors to notify on any recurring patterns or issues that arise.
- Manage any complaints that arise with customers and deal with effectively alongside the Head of department.
- Travelling across the region, predominantly North Essex.
Key Skills required:
- Previous experience within a Customer Service Manager / Customer Relations Manager role, or similar in the House Building / New Homes industry.
- Flexibility to travel to sites.
- Excellent communication and customer facing skills.
- Good Technical knowledge to be able to diagnose issues and act accordingly.
- Excellent report and email writing skills and proficient with IT.
Please apply below or contact Chris Ellis at Wheatstone Solutions for more information.
Customer Care Manager - New Homes employer: Wheatstone Solutions
Contact Detail:
Wheatstone Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager - New Homes
✨Tip Number 1
Familiarise yourself with the house building industry and current trends. Understanding the market will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the customer care and house building sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer complaints or issues in the past. Being able to articulate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Research the company you're applying to thoroughly. Knowing their values, recent projects, and customer feedback will allow you to tailor your approach and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Care Manager - New Homes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly within the house building or new homes industry. Use specific examples that demonstrate your skills in communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Care Manager role. Mention your experience with customer relations and how you can contribute to ensuring customer satisfaction throughout their journey.
Showcase Your Technical Knowledge: In your application, emphasise your technical knowledge related to property inspections and defect diagnosis. This will show that you understand the practical aspects of the role and can effectively manage customer expectations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional writing is crucial, especially since excellent report and email writing skills are required for this position.
How to prepare for a job interview at Wheatstone Solutions
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles, especially within the house building or new homes industry. Be prepared to discuss specific examples of how you've successfully managed customer relationships and resolved issues.
✨Demonstrate Technical Knowledge
Since the role requires good technical knowledge to diagnose issues, brush up on common problems in new homes and how to address them. Be ready to discuss any relevant experiences where you had to apply this knowledge effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Prepare scenarios from your past experiences where you successfully managed customer complaints or defects, focusing on your approach and the outcomes.
✨Emphasise Communication Skills
As a Customer Care Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might be asked to explain how you would communicate with customers and stakeholders, so have a few strategies in mind.
