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- Tasks: Deliver top-notch customer service while handling maintenance tasks in occupied homes.
- Company: Join Wheatstone Solutions, a leading residential developer focused on quality and customer satisfaction.
- Benefits: Enjoy mileage reimbursement and the flexibility of a rolling contract for 3-6 months.
- Why this job: Be part of a dynamic team that values professionalism and high standards in home maintenance.
- Qualifications: Experience in multi-trade roles and excellent customer service skills are essential.
- Other info: Must have your own van and tools; travel across South Hampshire is required.
The predicted salary is between 22800 - 42000 £ per year.
Customer Care Operative – South Hampshire – 3 – 6 month contract – £38,000 Wheatstone Solutions are working with a Residential developer looking to recruit an experienced Customer Service Maintenance Operative into the team for a rolling contract for around 3 – 6 months. The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period. You will also need your own van and tools, mileage paid. Duties of the role: * Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard. * Liaise with the Customer Care Team based in Head Office. * Ensure all required materials and resources are available prior to attending customers’ appointments. * Always maintain a high standard of professionalism and that excellent Customer Service is delivered. * Ensure the customers’ home is prepared prior to works to ensure upmost cleanliness on the finishing of projects. * Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted. * Ensure the highest level of Health and Safety adhered to at all times. * Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers’ homes. Skills Required: * You must have experience working for a House Builder / Housing Association within a similar role such as Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes. * Excellent Customer Service skills * Well presented. * Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc. * Flexible to travel across South Hampshire sites * Full Driving License * Own van and tools For more information please apply above or contact Chris Ellis at Wheatstone Solutions
Customer Care Maintenance Operative employer: Wheatstone Solutions
Contact Detail:
Wheatstone Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Maintenance Operative
✨Tip Number 1
Make sure to highlight your experience in multi-trade work, especially in occupied homes. This role requires a strong background in various trades like plumbing, carpentry, and decorating, so be ready to discuss specific projects you've completed.
✨Tip Number 2
Demonstrate your customer service skills during any interactions. Since this position emphasizes excellent customer service, think of examples where you went above and beyond for clients in previous roles.
✨Tip Number 3
Prepare to discuss how you maintain professionalism and cleanliness on the job. This is crucial for ensuring customer satisfaction, so have some anecdotes ready that showcase your attention to detail.
✨Tip Number 4
Familiarize yourself with health and safety regulations relevant to maintenance work. Being knowledgeable about these standards will not only help you in the role but also show your commitment to safety during the interview.
We think you need these skills to ace Customer Care Maintenance Operative
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in customer service and multi-trade maintenance. Detail specific projects or tasks you've completed that align with the duties listed in the job description.
Showcase Customer Service Skills: Since excellent customer service is a key requirement, provide examples of how you've successfully interacted with customers in previous roles. This could include resolving issues or ensuring customer satisfaction.
Detail Your Tools and Equipment: Mention the tools and equipment you own, as well as your experience using them. This shows that you are prepared for the role and can perform the required tasks effectively.
Professional Presentation: Since being well-presented is important, consider including a professional photo in your application if appropriate. Also, ensure your CV and cover letter are formatted neatly and free of errors.
How to prepare for a job interview at Wheatstone Solutions
✨Showcase Your Multi-Trade Skills
Be prepared to discuss your experience with various trades like plumbing, carpentry, and decorating. Highlight specific projects where you successfully completed repairs or maintenance tasks in occupied homes.
✨Demonstrate Excellent Customer Service
Since the role emphasizes customer service, think of examples where you went above and beyond for a customer. Be ready to explain how you handle difficult situations while maintaining professionalism.
✨Prepare for Practical Scenarios
Expect questions that assess your problem-solving skills in real-life scenarios. Practice explaining how you would approach common maintenance issues and ensure customer satisfaction during the process.
✨Discuss Health and Safety Practices
Health and safety are crucial in this role. Be ready to talk about your understanding of safety protocols and how you implement them while working in customers' homes to ensure a safe environment.
