At a Glance
- Tasks: Deliver top-notch customer service and support homeowners post-sale.
- Company: Reputable house builder in South Oxfordshire with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Office-based role with a Monday to Friday schedule.
- Why this job: Join a dynamic team and make a real difference in homeowners' lives.
- Qualifications: Experience in customer service or relevant roles in house building/construction.
The predicted salary is between 35000 - 35000 € per year.
An opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the South Oxfordshire area. This role involves providing an excellent level of Customer Service meeting the needs of homeowners after sales. The role is an office based position, hours are 9:00 - 17:30, Monday to Friday.
The Role:
- Deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Raising invoices.
- Manage and maintain the customer CRM system and trackers.
- Managing and processing contractor contra charges where applicable.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date.
- Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently and consistently.
- Take ownership of customer contact, offering assistance and being proactive to ensure works are carried out on time and to expectations.
- Ad-Hoc secretarial duties to the Head of Customer Care.
Key Skills:
- Experience within a Customer Service Coordinator role, or relevant experience in the House Building / Construction industry.
Customer Care Coordinator - Oxfordshire employer: Wheatstone Solutions
Join a leading house builder in South Oxfordshire, where we prioritise exceptional customer service and foster a supportive work culture. Our commitment to employee growth is evident through ongoing training opportunities and a collaborative environment that values your contributions. Enjoy a competitive salary, a stable Monday to Friday schedule, and the chance to make a meaningful impact in the lives of homeowners.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator - Oxfordshire
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Coordinator, you'll need to be clear and concise. Role-play common scenarios with a friend or family member to boost your confidence before the interview.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their customer care processes or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Care Coordinator - Oxfordshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Care Coordinator role. Highlight any relevant customer service experience, especially in the house building or construction sector, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how your previous experiences have prepared you for this role. Keep it friendly and professional, just like we do at StudySmarter.
Show Your Problem-Solving Skills:In your application, give examples of how you've handled customer queries or issues in the past. We love seeing candidates who can take ownership and resolve problems efficiently, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Wheatstone Solutions
✨Know Your Customer Care Basics
Brush up on the fundamentals of customer service, especially in the context of the house building industry. Be ready to discuss how you’ve handled customer queries in the past and how you can ensure homeowners feel supported after their purchase.
✨Familiarise Yourself with CRM Systems
Since managing a customer CRM system is key for this role, make sure you understand how these systems work. If you have experience with specific software, be prepared to talk about it and how you’ve used it to improve customer interactions.
✨Prepare for Scenario Questions
Think of potential scenarios you might face as a Customer Care Coordinator. For example, how would you handle a homeowner's complaint about defects? Practising your responses will help you articulate your problem-solving skills during the interview.
✨Show Your Team Spirit
This role involves working closely with contractors and site teams, so highlight your teamwork skills. Share examples of how you’ve built relationships in previous roles and how you can contribute to a positive working environment.
