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For Companies At a Glance
- Tasks: Support homeowners post-sale, ensuring their needs are met with excellent customer service.
- Company: Join a leading house builder in Banbury, known for quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, regular hours, and opportunities for site visits and training.
- Why this job: Be part of a dynamic team that values communication and proactive problem-solving.
- Qualifications: Experience in customer service or the construction industry is essential; strong communication skills required.
- Other info: Office-based role with a friendly team atmosphere and a focus on personal development.
Customer Care Coordinator – £28,000 – £30,000 – Banbury, Oxfordshire – Permanent
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Introduction
A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Banbury area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
The role is an office based position, hours are 8:30 – 17:00, Mon to Thurs & a Friday finish at 16:00.
The role will also entail visits to sites for training and development and to meet the site teams.
The Role:
– Working closely with the Head of Customer Care and Customer Care Manager, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
– Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
– Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date.
– Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
– Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client. xiskglj
– Scheduling the Operative\’s diaries and appointments, ensuring the system and CRM are up to date with works carried out.
– Ensuring the commercial team is kept up to date regarding costs.
Key Skills:
– Experience within a Customer Service Coordinator role, or relevant experience in the House Building/Construction industry
– Excellent communication skills
– Excellent attention to detail
– Excellent telephone manner
For more information please apply below or contact Chris Ellis at Wheatstone Solutions
Customer Care Coordinator employer: Wheatstone Solutions
Contact Detail:
Wheatstone Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the house building and construction industry. Understanding common issues homeowners face after sales will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the customer service and construction sectors. Attend local events or join online forums to connect with people who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to customer care. Think about how you would handle specific homeowner queries or defects, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Showcase your communication skills during any interactions with us. Whether it's through emails or phone calls, being clear and professional will leave a positive impression and highlight your suitability for the role.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific roles within the house building or construction industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the house building sector. Mention specific examples of how you've successfully handled customer queries or resolved issues in previous roles.
Highlight Key Skills: In your application, emphasise your communication skills, attention to detail, and ability to work collaboratively with teams. Provide examples that illustrate these skills in action, particularly in a customer service context.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Wheatstone Solutions
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles, especially within the house building or construction industry. Be prepared to discuss specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Attention to Detail
Since this role requires excellent attention to detail, be ready to provide examples of how you've managed complex tasks or projects. Discuss how you ensure accuracy in your work and how this has positively impacted your previous employers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to customer complaints or defects in properties, and think about how you would handle these situations effectively while maintaining a positive relationship with customers.
✨Research the Company and Its Values
Familiarise yourself with the company’s mission and values, particularly in relation to customer care. This will help you align your answers with what they are looking for and demonstrate your genuine interest in the role and the company.
