Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer care and support homeowners post-sale.
- Company: Join a leading house builder in central Surrey, known for quality homes.
- Benefits: Enjoy a competitive salary and potential for permanent employment.
- Why this job: Be part of a dynamic team making a real difference in homeowners' lives.
- Qualifications: Experience in customer service within property or construction is essential.
- Other info: Opportunity to grow and develop your skills in a supportive environment.
The predicted salary is between 24000 - 42000 £ per year.
An opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the central Surrey area. This role involves providing an excellent level of Customer Service meeting the needs of homeowners after sales.
The Role:
- Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowners after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors.
- Speak with Site or Construction teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Take ownership of the homes covered and customers you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
Key Skills:
- Customer Service experience within Property / Repairs or House Building / Construction / Housing industry
- Excellent communication skills
- Excellent attention to detail
For more information please apply below or contact Chris Ellis at Wheatstone Solutions.
Customer Care Coordinator employer: Wheatstone Solutions
Contact Detail:
Wheatstone Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the house building and construction industry. Understanding common issues homeowners face after sales will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience, especially if it relates to property or repairs. Be ready to share specific examples of how you've resolved customer issues effectively.
✨Tip Number 3
Prepare to discuss how you would handle various customer scenarios. Think about potential defects in properties and how you would communicate solutions to both customers and subcontractors.
✨Tip Number 4
Showcase your attention to detail by being thorough in your research about the company and its projects. This will demonstrate your commitment and help you stand out as a candidate who truly cares.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in the property, repairs, or construction sectors. Use specific examples that demonstrate your ability to meet customer needs and handle queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the housing industry. Mention how your skills align with the role's requirements and express your enthusiasm for contributing to the company's success.
Highlight Key Skills: In your application, emphasise your excellent communication skills and attention to detail. Provide examples of how you've successfully managed customer relationships and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Coordinator.
How to prepare for a job interview at Wheatstone Solutions
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in property or construction. Share specific examples of how you've handled customer queries and resolved issues effectively.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, prepare to discuss situations where your meticulousness made a difference. This could involve catching errors or ensuring that customer needs were met precisely.
✨Prepare for Technical Questions
Be ready to discuss common defects in properties and how you would approach resolving them. Familiarise yourself with basic construction terminology and processes to show your understanding of the industry.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer care processes and how they handle after-sales support. This shows your genuine interest in the role and helps you understand their expectations better.
