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For Companies At a Glance
- Tasks: Deliver top-notch customer care and support homeowners post-sale.
- Company: Join a leading House Builder in Birmingham, making homes better for customers.
- Benefits: Competitive salary of £30,000 and a permanent position.
- Why this job: Be part of a team that values customer satisfaction and proactive problem-solving.
- Qualifications: Experience in customer service within the construction industry is a must.
- Other info: Work closely with site teams to ensure timely resolutions for homeowners.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Customer Care Coordinator – £30,000 – Birmingham – Permanent\\n\\nIntroduction\\n\\nA opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Birmingham area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.\\n\\nThe Role:\\n\\n- Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.\\n\\n- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.\\n\\n- Provide support and advice to sub-contractors.\\n\\n- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.\\n\\n- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.\\n\\nKey Skills:\\n\\n- Customer Service experience within the House Building/Construction industry\\n\\n- Excellent communication skills\\n\\n- Excellent attention to detail\\n\\nFor more information please apply below or contact Chris Ellis at Wheatstone Solutions
Customer Care Coordinator employer: Wheatstone Solutions
Contact Detail:
Wheatstone Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarize yourself with the house building and construction industry. Understanding common issues homeowners face after sales will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Highlight your customer service experience, especially in similar roles. Be ready to share specific examples of how you've resolved customer issues effectively in the past.
✨Tip Number 3
Prepare to discuss how you handle communication with various teams, such as site or construction teams. Demonstrating your ability to collaborate will show that you're a team player.
✨Tip Number 4
Showcase your attention to detail by preparing questions about the role and the company. This will demonstrate your proactive approach and genuine interest in providing excellent customer care.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Coordinator position. Highlight the key responsibilities and skills required, such as customer service experience in the house building or construction industry.
Tailor Your CV: Customize your CV to reflect your relevant experience in customer service, particularly in the construction sector. Emphasize your communication skills and attention to detail, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the house building industry. Mention specific examples of how you've successfully handled customer queries or issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wheatstone Solutions
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in the house building or construction industry. Share specific examples of how you handled customer queries and resolved issues effectively.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to discuss how you would communicate with homeowners, subcontractors, and site teams to ensure smooth operations.
✨Emphasize Attention to Detail
Prepare to discuss situations where your attention to detail made a difference. This could involve identifying defects or ensuring that customer needs were met accurately. Use concrete examples to illustrate your point.
✨Be Proactive in Problem Solving
The role requires taking ownership of customer issues. Think of instances where you took initiative to resolve problems before they escalated. Show that you can be proactive and ensure customer satisfaction.
