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- Tasks: Deliver top-notch customer service while tackling multi-trade repairs in homes.
- Company: Join a leading house builder with a focus on quality and customer satisfaction.
- Benefits: Earn £40,000 plus a car allowance for your hard work.
- Other info: Opportunity for extension and growth within a supportive team.
- Why this job: Make a real difference in people's homes and enjoy a dynamic work environment.
- Qualifications: Experience in multi-trade roles and excellent customer service skills required.
Wheatstone Solutions are working with a House Builder looking to recruit an experienced Customer Service Operative into the team for a 3 month temporary role, with the potential for extension.
The duties of the role will be to carry out a high standard of customer service and multi trades/maintenance works within customers' homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period.
Duties of the role:
- Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard.
- Liaise with the Customer Care Team based in Head Office.
- Ensure all required materials and resources are available prior to attending customers’ appointments.
- Always maintain a high standard of professionalism and ensure excellent Customer Service is delivered.
- Ensure the customers’ home is prepared prior to works to ensure utmost cleanliness on the finishing of projects.
- Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted.
- Ensure the highest level of Health and Safety is adhered to at all times.
- Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers’ homes.
Skills Required:
- You must have experience working for a House Builder/Housing Association within a similar role such as Multi Trade Technician/Operative or have experience as a Multi Trader in occupied homes.
- Excellent Customer Service skills.
- Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc.
- Flexible to travel across West Sussex.
- Own Van.
- Own Tools.
- Full Driving License.
For more information please apply above or contact Chris Ellis at Wheatstone Solutions.
Customer Care Operative - New Homes in Ashington employer: Wheatstone Solutions
Contact Detail:
Wheatstone Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operative - New Homes in Ashington
✨Tip Number 1
Get to know the company! Research Wheatstone Solutions and their values. When you understand what they stand for, you can tailor your approach and show them why you're the perfect fit for their Customer Care Operative role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows your genuine interest in the company!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and multi-trade skills. Think of examples from your past work that highlight your expertise in plumbing, carpentry, and customer care. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Care Operative - New Homes in Ashington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and multi-trade work. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Operative role. Share specific examples of your past work that demonstrate your customer service skills and multi-trade expertise.
Showcase Your Professionalism: In your application, emphasise your commitment to professionalism and high standards. We value candidates who understand the importance of maintaining cleanliness and delivering excellent service in customers' homes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Wheatstone Solutions
✨Know Your Trades
Brush up on your multi-trade skills before the interview. Be ready to discuss your experience with carpentry, plumbing, and other relevant trades. This will show that you’re not just a customer service whiz but also have the hands-on skills needed for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to maintaining high standards of professionalism.
✨Be Ready to Discuss Health and Safety
Since health and safety is crucial in this role, be prepared to talk about how you ensure compliance in your work. Share any relevant experiences or training you've had that highlights your understanding of safety protocols.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.