At a Glance
- Tasks: Provide expert landlord assurance to protect health and wellbeing in housing.
- Company: Join Wheatley Group, a values-driven organisation making a real difference.
- Benefits: Enjoy competitive salary, pension scheme, generous leave, and wellness support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a positive impact on people's lives while ensuring safe homes.
- Qualifications: Degree or experience in housing, excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley Solutions as Healthy Homes Surveyor.
About the role
The role has a focus on providing independent, risk-based landlord assurance to protect customer health and wellbeing, ensure regulatory compliance and support effective Healthy Homes delivery. As a key technical specialist within the Healthy Homes Team, the role acts as an escalated point of expertise for recurring, complex, high-risk cases. You will provide enhanced technical support to City Building Healthy Homes Inspectors, identifying root causes of damp, mould and condensation and advising on the effective, sustainable solutions. You will demonstrate a robust approach to landlord assurance and compliance, ensuring all activity aligns with relevant legislation, regulatory requirements, policies and procedures. This includes undertaking surveys, providing clear technical advice, maintaining accurate records and ensuring appropriate follow-up actions to protect customers and housing stock. A strong understanding of the health, wellbeing and social impacts associated with damp and mould is essential. You will deliver a high standard of customer service, particularly where customers may be living in challenging circumstances, ensuring communication is professional, empathetic and customer-focused at all times.
Who are we looking for?
- Degree and/or professional qualification in a relevant discipline or a demonstrable level of experience and track record in a similar role within a regulated housing environment
- Proven track record of delivering excellent customer services within social housing and repairs service in a performance driven environment
- Excellent numeracy skills and ability to interpret evolving legislation and procedures
- Proven experience in contract/project management
- Experience of setting and managing project budgets
- Experience of managing and co-ordinating consultant teams as required
- Experience of working with contractors to drive continuous improvement around work processes and value for money
- Proficient professional knowledge and track record in the inspection of building investment and repair works that minimises risk for non-compliance
- Knowledge of the regulatory framework for Registered Social Landlords
- Recognised project management or a related qualification
- Full UK driving licence
The benefits we offer
We offer a sector-leading benefits package. The successful candidate will receive:
- a rewarding career with a competitive salary;
- access to a contributory pension scheme;
- excellent leave entitlements;
- enhanced maternity, paternity, adoption and shared parental leave;
- contributions towards dental, optical, driving lessons and more;
- access to staff inclusion networks promoting an inclusive workplace;
- and 24/7 access to our employee assistance programme.
Committed to inclusion
At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact our recruitment Team at recruitment@wheatley-group.com.
Healthy Homes Surveyor employer: Wheatley Housing Group Limited
Wheatley Group is an exceptional employer dedicated to making a positive impact on people's lives through its values-driven approach. Located in Glasgow, we offer a supportive work culture that prioritises employee wellbeing and professional growth, alongside a sector-leading benefits package that includes a competitive salary, generous leave entitlements, and access to staff inclusion networks. Join us as a Healthy Homes Surveyor and be part of a team that champions diversity and strives for excellence in customer service.
Contact Details:
Wheatley Housing Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Healthy Homes Surveyor
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Wheatley Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of damp, mould, and health impacts. Show us you’re not just a candidate, but someone who genuinely cares about customer wellbeing.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to convey technical advice clearly and empathetically is key. We want to see how you connect with people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Wheatley Solutions.
We think you need these skills to ace Healthy Homes Surveyor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Healthy Homes Surveyor role. Highlight your relevant experience and qualifications, especially those that align with the job description. We want to see how your skills can make a difference in our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of health and wellbeing impacts related to damp and mould.
Showcase Your Customer Service Skills:Since delivering excellent customer service is key for us, be sure to include examples of how you've provided support in challenging situations. We love candidates who can demonstrate empathy and professionalism in their communication.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our values-driven organisation!
How to prepare for a job interview at Wheatley Housing Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of damp, mould, and condensation. Understand the health impacts associated with these issues and be ready to discuss how you would approach complex cases. This will show that you're not just familiar with the theory but can apply it practically.
✨Showcase Your Customer Service Skills
Since this role involves working closely with customers, prepare examples of how you've delivered excellent customer service in challenging situations. Think about times when you had to communicate empathetically and professionally, especially in a regulated housing environment.
✨Familiarise Yourself with Regulations
Get to grips with the regulatory framework for Registered Social Landlords. Be prepared to discuss how you ensure compliance in your work and how you keep up with evolving legislation. This will demonstrate your commitment to maintaining high standards in landlord assurance.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, ongoing projects, or how Wheatley Group supports continuous improvement. It shows your genuine interest in the role and the organisation.
