At a Glance
- Tasks: Be the friendly voice helping customers with their queries across various channels.
- Company: Wheatley Group, a community-focused organisation in Glasgow.
- Benefits: Generous leave, pension scheme, health benefits, and learning support.
- Other info: Join a diverse team committed to inclusion and personal growth.
- Why this job: Make a real difference by providing excellent customer service every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 18900 - 23100 £ per year.
Contact email: louise.wilson@wheatley-group.com
Location: Glasgow
Organisation: Wheatley Group
Hours: Full time
Contact phone: 07867291125
Salary: Competitive salary
Contract: Temporary / Permanent
Hours of Work: 35 hours per week, working five days over seven between 8.00am and 10.00pm. Part-time opportunities may be available.
Location: Lipton House, 170 Crown Street, Glasgow, G5 9XD. All training will be delivered at Lipton House.
Are you passionate about helping people and delivering great customer service? Do you enjoy working in a fast-paced environment and using a variety of digital tools? If so, we'd love to hear from you.
About the Role:
As a Customer Service Agent, you'll be the first point of contact for customers, providing a friendly, professional and efficient service across a range of communication channels, including telephone, email, webchat and SMS. You’ll support customers with a variety of enquiries, ensuring they receive the information and assistance they need, while delivering a positive customer experience at every interaction. Working as part of our Customer First Centre, you’ll help connect customers with the right services and support across Wheatley Group.
What We're Looking For:
- Are confident communicators with strong listening skills.
- Enjoy helping people and solving problems.
- Are comfortable using computers and a range of digital systems.
- Can work effectively as part of a team in a busy environment.
What We Offer:
- Generous annual leave entitlement.
- Contributory pension scheme.
- Enhanced family-friendly leave policies.
- Health and wellbeing benefits, including our Employee Assistance Programme.
- Access to staff inclusion networks.
- Support for learning and development.
Committed to Inclusion:
At Wheatley, we're committed to creating an inclusive workplace where everyone feels valued and supported. We welcome applications from all backgrounds and particularly encourage applications from underrepresented groups.
Customer Service Agent in Glasgow employer: Wheatley Housing Group Limited
Wheatley is an exceptional employer located in Glasgow, offering a dynamic work environment for Data and Information Analysts who are eager to make a significant impact through data-driven insights. With a sector-leading benefits package, including a competitive salary, generous leave entitlements, and a commitment to professional development, employees are supported in their growth while contributing to meaningful service improvements for the community. The inclusive culture at Wheatley fosters collaboration and innovation, ensuring that every team member can thrive and represent the diverse communities we serve.
Contact Details:
Wheatley Housing Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Glasgow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Wheatley Housing Group Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Wheatley Housing Group Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Wheatley Housing Group Limited.
How to prepare for a job interview at Wheatley Housing Group Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Wheatley Housing Group Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Wheatley Housing Group Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
