At a Glance
- Tasks: Support local housing services and manage essential administrative tasks.
- Company: Wheatley Homes East, a values-driven organisation making a difference.
- Benefits: Competitive salary, pension scheme, generous leave, and wellness support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a team that values diversity and makes a real impact in the community.
- Qualifications: Strong organisational skills and experience in administrative support required.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley Solutions as a business support officer.
About the role
As a Business Support Officer, you will be a key support for local service delivery, working closely with Housing Officers and Head of Housing. This position is responsible for the administration and maintenance of the Integrated Housing Management (IHM) system, ensuring data accuracy, timely rent payments, and efficient processing of housing applications. The role also oversees agency invoicing and Integrated Purchase Order System (IPOS), and supports various housing initiatives including Homestake, Shared Ownership, and Non Standard Lets. The postholder will foster strong partnerships with local authorities and external agencies, coordinating joint projects and ensuring seamless communication. Additionally, they will ensure accurate updates to the Universal Credit (UC) portal and provide support to internal users of housing systems.
Who are we looking for?
The ideal candidate will have strong organisational skills, keen attention to detail, and the ability to juggle a variety of tasks efficiently. Experience in delivering high-quality administrative support is essential, as is proficiency in Microsoft Office applications and related systems. Excellent communication skills are required to work effectively with colleagues and stakeholders. A proactive attitude, a commitment to exceptional customer service, and the ability to handle confidential information with discretion are all key attributes for this role.
The benefits we offer
We offer a sector-leading benefits package. The successful candidate will receive:
- a rewarding career with a competitive salary;
- access to a contributory pension scheme;
- excellent leave entitlement;
- enhanced maternity, paternity, adoption and shared parental leave;
- contributions towards dental, optical, driving lessons and more;
- access to staff inclusion networks promoting an inclusive workplace;
- and 24/7 access to our employee assistance programme.
Committed to inclusion
At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.
Closing date: Monday, 1 June 2026 at 5pm
If you think you have what it takes to make this role a success, find the detailed role profile and to apply, visit Job Train. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact our recruitment team at recruitment@wheatley-group.com.
Business Support Officer employer: Wheatley Housing Group Limited
Wheatley Homes East is an exceptional employer that prioritises making a positive impact on people's lives while fostering a supportive and inclusive work culture. As a Business Support Officer in Edinburgh, you will benefit from a competitive salary, generous leave entitlements, and access to a comprehensive benefits package, including contributions towards dental and optical care. The organisation is committed to employee growth and diversity, ensuring that all team members can thrive and contribute their best work in a collaborative environment.
Contact Details:
Wheatley Housing Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wheatley Homes East on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the organisation's values and recent projects. We want to see your passion for making a difference, so be ready to share how you align with their mission.
✨Tip Number 3
Practice common interview questions, especially those related to administration and customer service. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Officer role. Highlight your organisational skills and any relevant experience in administrative support. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Wheatley Homes East and how your values align with ours. Keep it concise but impactful – we love a good story!
Show Off Your Tech Skills:Since proficiency in Microsoft Office and related systems is key, don’t forget to mention your tech skills in your application. If you've used any specific software for housing management or data accuracy, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll find all the details you need to make your application stand out. We can’t wait to hear from you!
How to prepare for a job interview at Wheatley Housing Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the Integrated Housing Management system and the key tasks mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained attention to detail, especially when handling confidential information.
✨Communicate Effectively
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and concisely. You might want to prepare a few scenarios where you effectively collaborated with colleagues or external agencies, highlighting your proactive attitude and commitment to customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the organisation and the role. Consider asking about the team dynamics, ongoing housing initiatives, or how success is measured in this position. It’s a great way to demonstrate your enthusiasm and engagement.
