WHS Repairs Technician

Salary: £33,072

Location: WHS Repairs Central and East

Contract: Permanent

Hours: 39 hours per week

This role is subject to a satisfactory Level 1 Disclosure check.

About the role

To provide a reliable, efficient and professional Repairs Technician service across local communities, delivering day-to-day repairs, cyclical works and support to compliance activities where required. The role will promote Wheatley Homes South’s “Think Yes” approach by delivering excellent customer service through effective communication, appointment keeping, safe working practices and a Right First-Time mindset. The Repairs Technician will support the delivery of high-quality repairs and make-safe works, working collaboratively with customers and colleagues to achieve positive outcomes while ensuring all activities are completed in line with Wheatley Homes South standards, health and safety requirements, and relevant legislative and regulatory compliance obligations.

Who are we looking for?

• Proactively removing barriers to support the delivery of excellent customer service and positive customer outcomes.
• Working in line with the Wheatley Group Code of Conduct at all times.
• Working collaboratively as part of a team to deliver high standards, performance and customer satisfaction.
• Demonstrating excellent communication skills with customers, colleagues and partner contractors.
• Taking a customer-focused approach and being innovative in identifying practical and effective solutions.
• Maintaining high standards in the quality of work and ensuring repairs are completed Right First Time wherever possible.
• Supporting the delivery of damp and mould works, including identifying concerns, carrying out agreed remedial works and escalating issues where required.
• Being self-motivated and effectively managing workload, appointments and time.
• Attending all team meetings, toolbox talks, training sessions and participating fully in the My Contribution appraisal process.
• Committing to continuous professional development through formal and informal learning opportunities.
• Working in accordance with current Health and Safety legislation, policies and procedures, including taking responsibility for personal safety and the safety of others who may be affected by work activities, including compliance with CDM 2015 requirements.
• Adhering to the principles and requirements of Wheatley Group’s Equality, Diversity and Inclusion policies and Customer Service Standards.
• Undertaking duties appropriate to the role of Repairs Technician at the employee’s base location or any other Wheatley Group establishment as required by the business.
• Representing Wheatley Homes South and Wheatley Group in a professional, positive and customer-focused manner at all times.

The benefits we offer

As part of Wheatley Group, we offer a sector-leading benefits package. The successful candidate will receive:

• A rewarding career with a competitive salary.
• Access to a contributory pension scheme.
• Excellent leave entitlement.
• Enhanced maternity, paternity, adoption and shared parental leave.
• Access to our wealth benefits, providing discounts to high street retailers contributions towards dental, optical, driving lessons and more.
• Access to staff inclusion networks promoting an inclusive workplace.
• 24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.