Wheatley Care (External) Job title: Visiting Officer Salary: £26,883 Location: Dumfries Hours: 37 hours per week Contract: Permanent About the role We are looking for a compassionate and proactive Visiting Officer to provide personalised support to individuals within their own homes. In this role, you will build positive relationships with customers, offering tailored support that promotes independence, choice and control. You will play a key part in monitoring wellbeing and welfare, identifying any emerging needs, and working collaboratively with colleagues and partners to ensure appropriate support is in place. This is a rewarding opportunity for someone who is committed to person-centred, outcome-focused support and passionate about helping people maintain their independence while feeling safe, respected and valued. Who are we looking for? Wheatley Care Visiting Officers play a key role in supporting customers to sustain their tenancies and maintain their independence within the community. This includes carrying out home visits, providing practical advice and support, assisting customers to access appropriate benefits, and linking them into relevant local services and community resources. Where more specialist support is required, Visiting Officers work closely with internal teams and external partner agencies to ensure a coordinated and effective approach. All staff receive comprehensive training to ensure they are equipped to meet the needs of our customers. This includes a full induction programme delivered by Wheatley Care, alongside a local service induction and supported shadowing within the role. Ongoing learning and development opportunities are provided to support performance and professional growth. The ideal candidate will have experience in a customer-facing or support-focused environment and a sound understanding of the Health and Social Care Standards. They will adopt a trauma-informed, objective and non-discriminatory approach, recognising the impact of trauma and supporting individuals with empathy, dignity and respect. The postholder will demonstrate a strong commitment to working positively with a diverse range of people, supporting individuals to live safe, stable and independent lives. The benefits we offer: * a rewarding career with a competitive salary. * access to a contributory pension scheme. * excellent leave entitlements. * enhanced maternity, paternity, adoption and shared parental leave. * contributions towards dental, optical, driving lessons and more. * access to staff inclusion networks promoting an inclusive workplace; * 24/7 access to our employee assistance programme. Committed to inclusion: Wheatley Care is always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings the organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups. Closing date: 3 July 2026 at 5pm For an informal chat about the role, please contact Tracey Millay by email: tracey.millar@wheatley-care.com or by phone on 07867 291 481. For an application pack and detailed job profile, please click here. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, on behalf of Wheatley Care please contact recruitment@wheatley-care.com #J-18808-Ljbffr
