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- Tasks: Lead strategic customer engagement and communications for community impact.
- Company: Wheatley Group, committed to diversity and inclusion.
- Benefits: Competitive salary, pension scheme, generous leave, and wellness support.
- Other info: Join a dynamic team focused on inclusive practices and community empowerment.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: Degree in Communications or related field with senior-level experience.
The predicted salary is between 68227 - 73069 £ per year.
Strategic Customer Engagement and Communications Lead
Join to apply for the Strategic Customer Engagement and Communications Lead role at Wheatley Group
Location: Glasgow (Home Based Agile Worker)
Hours: 35 hours per week, Monday to Friday
Contract Type: Permanent
Wheatley Group is seeking a Strategic Customer Engagement and Communications Lead to lead the development and delivery of a bespoke neighbourhood engagement and communications framework. This pivotal role will align with our Group strategy supporting key objectives for our homes, customers, and communities.
Key Responsibilities
- Lead the creation and implementation of a strategic framework for customer engagement and communications across the Wheatley Group
- Influence strategic direction through structured projects with clear milestones, objectives, and outcomes
- Develop robust methods for monitoring and evaluating engagement activities using customer insight, feedback, social media analysis, and other key inputs
- Report findings and recommendations to the Executive Team and Boards to inform decision‑making and drive improvements
- Champion inclusive engagement and transparent communication to enhance customer satisfaction and community empowerment
- Deliver tailored, locally focused communications that build trust and showcase the impact of our vision and values
- Ensure customers and stakeholders are kept informed through multi‑media platforms and newsletters
- Foster effective partnerships with external stakeholders to support community involvement and influence
What We’re Looking For
- A degree or equivalent qualification in Communications, Journalism, Marketing, or a related field
- Proven experience in strategic communications and customer engagement at a senior level
- Strong project management skills with the ability to deliver complex initiatives
- Excellent analytical skills and the ability to translate insights into actionable strategies
- Outstanding communication and relationship‑building abilities
- A commitment to inclusive practices and community‑focused outcomes
Benefits
- Competitive salary
- Contributory pension scheme
- Excellent leave entitlements
- Enhanced maternity, paternity, adoption and shared parental leave
- Contributions towards dental, optical, driving lessons and more
- Access to staff inclusion networks promoting an inclusive workplace
- 24/7 access to our employee assistance programme
Committed to inclusion
At Wheatley Group, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.
We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under‑represented groups.
Closing Date
24 October 2025 at 5pm.
Apply
To apply, please click the APPLY button or contact the recruitment team via email at recruitment@wheatley-group.com
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Strategic Customer Engagement and Communications Lead employer: WHEATLEY GROUP
Contact Detail:
WHEATLEY GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Engagement and Communications Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Strategic Customer Engagement and Communications Lead. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Strategic Customer Engagement and Communications Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in strategic communications and customer engagement. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills: Since this role involves evaluating engagement activities, be sure to include examples of how you've used data and insights to drive decisions in your previous roles. We love seeing candidates who can turn numbers into actionable strategies!
Communicate Clearly: Your written application is your first chance to impress us, so make it count! Use clear and concise language, and ensure your passion for inclusive practices and community-focused outcomes shines through.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at WHEATLEY GROUP
✨Know Your Stuff
Before the interview, dive deep into Wheatley Group's mission and values. Understand their approach to customer engagement and communications. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your strategic communications and project management skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewers to see your impact.
✨Engage with Questions
Have a list of thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values, especially regarding community involvement and inclusive practices.
✨Be Yourself
Wheatley Group values authenticity and inclusivity. Don’t be afraid to let your personality shine through during the interview. Share your passion for community engagement and how you can contribute to their vision, as this will resonate well with the interviewers.