At a Glance
- Tasks: Provide high-quality housing services and support customers with tenancy management and repairs.
- Company: Join Wheatley Homes East, a values-driven organisation making a real difference.
- Benefits: Competitive salary, pension scheme, generous leave, and access to wellness programmes.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make a positive impact in people's lives while developing your career in housing.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27522 - 33638 £ per year.
Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley Homes East as a hub-based Housing Officer.
About the role
The role has a focus on providing a responsive, high-quality housing service from our Edinburgh hub, supporting customers with enquiries around tenancy management, rent, repairs, neighbourhood issues and access to wider services. You will work closely with housing teams and partner services to resolve customer issues at the first point of contact wherever possible, ensuring accurate advice, clear communication and excellent record keeping. The role will also support effective case management, help identify customers who may need additional support, and contribute to strong performance across customer satisfaction, tenancy sustainment and service standards.
Who are we looking for?
The ideal candidate will have experience of delivering excellent customer service in a busy environment, with strong communication skills and the ability to deal sensitively and confidently with a wide range of customer enquiries. You will be organised, solutions-focused and able to manage competing priorities while maintaining accurate records and following agreed policies and procedures. A good understanding of housing services, tenancy management, rent collection, repairs and neighbourhood working would be beneficial. You should be confident using digital systems, working collaboratively with colleagues and partners, and demonstrating Wheatley values in every customer interaction.
The benefits we offer
As part of Wheatley Group, we offer a sector-leading benefits package. The successful candidate will receive:
- a rewarding career with a competitive salary;
- access to a contributory pension scheme;
- excellent leave entitlements;
- enhanced maternity, paternity, adoption and shared parental leave;
- contributions towards dental, optical, driving lessons and more;
- access to staff inclusion networks promoting an inclusive workplace;
- and 24/7 access to our employee assistance programme.
Committed to inclusion
At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.
Closing date Monday, 17 August 2026 at 5pm
For a chat about the role, please contact Jonny Green, Head of Housing on jonathan.green@wheatleyhomes-east.com or 07920362023.
We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact Recruitment@wheatley-group.com.
Hub-based Housing officer employer: WHEATLEY GROUP
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