At a Glance
- Tasks: Manage housing administration and support individuals experiencing homelessness.
- Company: Wheatley Care, a values-led social care organisation with over 40 years of experience.
- Benefits: Competitive salary, pension scheme, excellent leave entitlements, and employee assistance programme.
- Other info: Join a diverse team committed to inclusion and community support.
- Why this job: Make a positive difference in people's lives while working in a supportive environment.
- Qualifications: Strong admin skills, good communication, and knowledge of housing processes.
The predicted salary is between 26883 - 29126 £ per year.
Location: Edinburgh
Salary: SCP 20-23 (£26,883- £29,126)
Contract: Permanent
Hours: 37 per week
About the Role
Do you want to make a positive difference to people’s lives? Come and join Wheatley Care as a Housing Administrator. Wheatley Care is a values‑led social care organisation with over 40 years’ experience delivering high‑quality, person‑centred support. As a not‑for‑profit provider, we reinvest our resources where they matter most – the people and communities we serve. Our work is grounded in dignity, respect, and the belief that everyone deserves the opportunity to live well. We are currently looking for a Housing Administrator to join our supported temporary accommodation service at Dunedin Harbour in Edinburgh. The service provides accommodation and support for individuals experiencing homelessness and other complex challenges, with a focus on creating a safe, stable, and inclusive environment. As a Housing Administrator, you will play a key role in the effective running of the service, supporting tenancy management, coordinating administrative processes, and working closely with colleagues and external partners to ensure high‑quality outcomes for the people we support.
What You’ll Do
- Manage a varied housing administration workload, ensuring priorities are met effectively
- Respond to day‑to‑day housing enquiries and support tenancy management activities
- Prepare tenancy documentation, coordinate sign‑ups, and support people settling into accommodation
- Liaise with internal teams, housing officers, and external agencies to coordinate services and support
- Arrange property maintenance, repairs, inspections, and health and safety tasks
- Support housing benefit applications, rent monitoring, and income maximisation processes
- Maintain accurate records, data, and reporting systems in line with organisational requirements
- Provide guidance and information on housing, benefits, and tenancy‑related matters
- Work collaboratively as part of the wider team to deliver a high‑quality, person‑centred service
What We’re Looking For
Experience & Skills
- Strong administrative experience with the ability to manage a varied workload
- Excellent communication and interpersonal skills
- Good IT skills, including experience using Microsoft Office systems
- Knowledge of housing management, welfare benefits, and tenancy‑related processes
- Understanding of the needs of individuals experiencing homelessness or complex challenges
- Ability to work independently, use initiative, and solve problems effectively
Qualifications
- SVQ in Housing, Administration, or Health & Social Care (desirable)
Personal Qualities
- Organised, proactive, and solution‑focused
- Professional, reliable, and adaptable
- Committed to delivering excellent customer service
- Values‑led with a compassionate and respectful approach
Our Values
- Ambition – striving to achieve the best outcomes
- Trust – building honest and open relationships
- Inclusion – creating environments where everyone belongs
- Excellence – delivering high‑quality services
We are looking for someone who shares these values and is committed to making a difference.
Why Join Us?
As part of Wheatley Care, we offer a sector‑leading benefits package.
- A rewarding career with a competitive salary
- Access to a contributory pension scheme
- Excellent leave entitlements
- Enhanced maternity, paternity, adoption and shared parental leave
- Contributions towards dental, optical, driving lessons and more
- Access to staff inclusion networks promoting an inclusive workplace
- 24/7 access to our employee assistance programme
Additional Information
- PVG Scheme membership is required
- This role requires organisational skills and the ability to manage competing priorities
Our Commitment to Inclusion
Wheatley Care is committed to building diverse and inclusive teams. We want to create an environment where everyone feels valued, supported, and able to contribute their best work. We celebrate individual differences and recognise the strength this brings to our organisation. It’s important that our workforce reflects the communities we serve, and we welcome applications from people from under‑represented groups.
Please note that Wheatley Care does not hold a UK Visa and Immigration Sponsorship licence and is therefore unable to sponsor Right to Work in the UK visa applications.
Closing Date: 16 June 2026 at 5pm
For an informal chat about the role, please contact: Cath Wheatcroft Health and Wellbeing Manager on 07920538050 or cath.wheatcroft@wheatley-care.com
We want all our candidates to shine. If you need any reasonable adjustments during the recruitment process, please contact: recruitment@wheatley-care.com
Housing Administrator employer: WHEATLEY GROUP
Wheatley Care is an exceptional employer dedicated to making a positive impact in the community, particularly through its supportive housing services in Edinburgh. With a strong commitment to employee well-being, we offer a competitive salary, generous leave entitlements, and access to a comprehensive benefits package, including contributions towards health and wellness initiatives. Our inclusive work culture fosters personal and professional growth, ensuring that every team member feels valued and empowered to contribute to our mission of delivering high-quality, person-centred support.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wheatley Care. Understand their values and mission, especially their commitment to supporting individuals experiencing homelessness. This will help you connect your own experiences and values to theirs.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing administration and customer service. Think about specific examples from your past that showcase your skills in managing workloads and solving problems. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Show your passion! When discussing your motivation for applying, highlight your desire to make a positive difference in people's lives. Share any relevant experiences that demonstrate your commitment to social care and how you can contribute to creating a safe and inclusive environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Housing Administrator position.
We think you need these skills to ace Housing Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Housing Administrator role. We want to see how your background aligns with our values and the specific tasks mentioned in the job description.
Showcase Your Communication Skills:Since excellent communication is key for this role, don’t forget to demonstrate your interpersonal skills in your application. Share examples of how you've effectively communicated with colleagues or clients in previous roles.
Highlight Your Organisational Skills:As a Housing Administrator, you'll need to manage a varied workload. Use your application to showcase your organisational abilities and any experience you have in prioritising tasks effectively. We love seeing candidates who can juggle multiple responsibilities!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at WHEATLEY GROUP
✨Know Your Stuff
Familiarise yourself with Wheatley Care's mission and values. Understand the role of a Housing Administrator and how it contributes to supporting individuals experiencing homelessness. This will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your strong administrative skills, communication abilities, and problem-solving capabilities. Be ready to discuss how you've managed varied workloads and supported tenancy management in previous roles.
✨Ask Thoughtful Questions
Prepare insightful questions about the team dynamics, the challenges faced by the service, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Emphasise Your Values
Wheatley Care values ambition, trust, inclusion, and excellence. Reflect on how your personal values align with these and be prepared to share specific examples that demonstrate your commitment to delivering high-quality, person-centred services.
