At a Glance
- Tasks: Own the repair process from start to finish, ensuring smooth service delivery.
- Company: Join Wheatley Homes Glasgow, a values-driven organisation making a real difference.
- Benefits: Enjoy a competitive salary, pension scheme, and excellent leave entitlements.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make an impact by delivering exceptional customer service in a supportive team.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 32458 - 35620 £ per year.
Wheatley Homes Glasgow is a values-driven organisation that makes a difference to people’s lives. We are looking for a My Repairs Advisor.
About the role:
The My Repairs Advisor role focuses on taking ownership of repairs from initial customer contact through to completion, ensuring a smooth and efficient end-to-end service. You will be responsible for coordinating repair activity, maintaining accurate system records, and ensuring all work progresses in line with agreed standards and timescales. A key focus of the role is delivering excellent customer service, handling a high volume of enquiries across calls, emails, and internal systems, while providing clear updates and resolving issues as quickly as possible. The role also centres on collaboration—working closely with contractors, housing officers, and internal teams to prevent delays and ensure positive outcomes for customers. In addition, there is a strong emphasis on compliance, accuracy, and performance, with responsibility for meeting targets, supporting service improvements, and contributing to increased customer satisfaction and reduced complaints.
Who are we looking for?
The ideal candidate will have strong experience in delivering customer-focused services, with a proven ability to manage high volumes of enquiries across phone, email, and digital systems. You will demonstrate a solid understanding of repairs processes and the ability to take ownership of cases from initial contact through to resolution. You will bring excellent communication skills, allowing you to build effective relationships with customers, contractors, and internal teams, while confidently managing expectations and resolving issues at pace. Strong attention to detail and system accuracy are essential, ensuring all records are maintained to a high standard and meet compliance requirements. The role requires a proactive, flexible, and resilient approach, with the ability to adapt to changing priorities, support different areas of work, and respond to service demands as needed. You will be able to prioritise workloads, solve problems, and work collaboratively in a fast-paced environment, while maintaining a focus on service improvement, achieving performance targets, and delivering a positive customer experience.
The benefits we offer:
- A rewarding career with a competitive salary
- Access to a contributory pension scheme
- Excellent leave entitlements
- Enhanced maternity, paternity, adoption and shared parental leave
- Contributions towards dental, optical, driving lessons and more
- Access to staff inclusion networks promoting an inclusive workplace
- 24/7 access to our employee assistance programme
Committed to inclusion:
At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.
Closing date: Friday 11th of September at 5pm
For a chat about the role, please contact Kelsey Moore, Repairs Team Coordinator on kelsey.moore@wheatley-group.com or 07833081645. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact Wheatley Recruitment on Recruitment@wheatley-group.com.
My Repairs Advisor in Glasgow employer: Wheatley-Group
Wheatley 360 is an excellent employer that prioritises a values-driven work culture, fostering teamwork and community engagement in Dumfries. With a permanent position offering a competitive salary and a commitment to employee growth, you will have the opportunity to make a meaningful impact while enjoying a supportive environment that values outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land My Repairs Advisor in Glasgow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Wheatley-Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Wheatley-Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace My Repairs Advisor in Glasgow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Wheatley-Group.
How to prepare for a job interview at Wheatley-Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Wheatley-Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Wheatley-Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
