At a Glance
- Tasks: Engage with customers, resolve issues, and support Healthy Homes initiatives.
- Company: Wheatley Homes Glasgow, dedicated to improving customer experiences.
- Benefits: Competitive salary, supportive team environment, and opportunity to make a difference.
- Other info: Opportunity for career growth in a dynamic and inclusive workplace.
- Why this job: Join a passionate team and help customers improve their living conditions.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 32458 - 35620 £ per year.
Salary: SCP 23-26 (£32,458 - £35,620) per annum
Contract: Temporary for 6 months
Work pattern: 35 hours per week worked Monday to Friday
Location: 350 Darnick Street, Glasgow, G21 2 (Fixed Office Based Worker)
Role requirement: Level 1 Disclosure check required
We have an exciting opportunity to join our Repairs Team as a Healthy Homes Customer Experience Assistant, where you’ll be at the heart of delivering outstanding service to our customers.
About the role:
- Working as part of a highly motivated and supportive team, you’ll engage with customers across a range of channels including telephone, SMS and email.
- You’ll take ownership of enquiries, providing a professional, empathetic and consistent service, resolving issues at the first point of contact wherever possible.
- This is more than a traditional customer service role. You’ll play a key part in supporting customers experiencing damp, mould and wider Healthy Homes issues, helping to ensure their cases progress effectively and in line with key timescales and legislation.
- You’ll monitor customer cases, provide clear updates, and identify and escalate any risks, delays or concerns to ensure our customers are kept safe and supported.
- Day-to-day, you’ll help support our customer journey — all while ensuring accurate records are maintained and customers understand what will happen next.
- You’ll also contribute to improving our services by capturing customer feedback and working collaboratively with colleagues and partners across our organisation to deliver a sector-leading Healthy Homes customer experience.
Who we are looking for:
We’re looking for people who are passionate about delivering excellent customer service and making a real difference to customers’ lives. You’ll be someone who:
- Enjoys speaking to and supporting customers across multiple channels
- Can listen, understand and respond with empathy and professionalism
- Takes ownership of queries and works proactively to find solutions
- Is organised and able to manage a fast-paced, varied workload
- Is confident using digital systems and technology
- Builds positive relationships with colleagues and works well as part of a team
- Demonstrates a positive, inclusive and customer-first approach in every interaction
Closing date: 19th of June 2026 at 5pm
For an application pack and detailed job profile, please select the s1jobs apply button and you will be redirected to our website.
Healthy Homes Customer Experience Assistant in Glasgow employer: WHEATLEY GROUP
Wheatley Homes Glasgow is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where teamwork and customer service excellence are at the forefront. Located in the heart of Glasgow, our Healthy Homes team provides a unique opportunity to make a meaningful impact on the lives of our customers while enjoying a competitive salary and a commitment to continuous improvement and feedback. Join us to be part of a dedicated team that values empathy, innovation, and collaboration in delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Healthy Homes Customer Experience Assistant in Glasgow
✨Tip Number 1
Get to know the company! Research Wheatley Homes Glasgow and their Healthy Homes initiative. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with customers across various channels, it’s crucial to be clear and empathetic. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you’ve taken ownership of a situation and resolved issues effectively. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Healthy Homes Customer Experience Assistant in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can make a real difference in their lives, so share any relevant experiences that highlight your customer service skills.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points about your skills and experiences are easy to understand. This will help us see how you fit into our team.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Healthy Homes Customer Experience Assistant role. Highlight your ability to handle multiple channels of communication and your experience with empathetic customer interactions.
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the information you need there to help you along the way.
How to prepare for a job interview at WHEATLEY GROUP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Healthy Homes Customer Experience Assistant role. Familiarise yourself with the key responsibilities, such as engaging with customers and resolving issues. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Empathy
Since this role involves supporting customers with sensitive issues like damp and mould, it's crucial to convey your empathetic approach during the interview. Prepare examples of how you've handled difficult customer situations in the past, highlighting your ability to listen and respond professionally.
✨Be Ready to Discuss Technology
As the job requires confidence in using digital systems, be prepared to discuss your experience with technology. Think about specific tools or software you've used in previous roles and how they helped you manage customer interactions effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, how success is measured in the role, or what challenges the team currently faces. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
