At a Glance
- Tasks: Support colleagues with technology, device deployment, and workplace services.
- Company: Wheatley Solutions, a values-driven organisation making a difference.
- Benefits: Competitive salary, pension scheme, generous leave, and wellness support.
- Other info: Dynamic role with travel across Scotland and opportunities for professional growth.
- Why this job: Join a collaborative team and contribute to impactful technology improvements.
- Qualifications: Experience in endpoint support, problem-solving skills, and customer-focused approach.
The predicted salary is between 32458 - 35620 £ per year.
Salary: £32,458 - £35,620 per annum (SCP 23-26)
Contract: Permanent
Work pattern: 35 hours per week worked Monday to Friday
Location: Glasgow - This is an office and site-based role. Regular travel to Wheatley offices is required.
Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley as Endpoint Engineer.
About the role
We are looking for enthusiastic and customer-focused Endpoint Engineers to join our IT Customer Services and Support team and play a key role in supporting colleagues across Wheatley. This is an exciting opportunity to be part of a dedicated on-site engineering capability that delivers high-quality technology support, device deployment and workplace technology services across our offices and operational locations. You will help ensure colleagues have the devices, equipment and technology they need to work effectively, while supporting major technology improvement programmes that contribute to better services for our customers and communities. This role offers the opportunity to work in a fast-paced environment where your expertise and commitment to excellent customer service will directly support service delivery, digital transformation and continuous improvement across the organisation.
Who are we looking for?
We're looking for practical, proactive and customer-focused technology professionals who enjoy solving problems, building relationships and delivering excellent outcomes. You'll have:
- experience supporting colleagues through the effective delivery of endpoint and workplace technology services;
- experience providing on-site technical support and resolving end-user technology issues;
- knowledge of Microsoft 365, Windows devices and endpoint technologies;
- experience using endpoint management platforms such as Microsoft Intune or similar solutions;
- experience supporting smartphones, tablets and mobile device technologies;
- strong troubleshooting and problem-solving skills;
- excellent communication skills and the ability to explain technical issues to non-technical audiences;
- strong organisational skills with the ability to manage a varied workload across multiple locations;
- experience supporting device deployments, replacements and technology rollout activities;
- a customer-focused approach and the ability to thrive in a fast-paced environment;
- a commitment to continuous learning and professional development.
You'll also be collaborative, adaptable and driven to deliver excellent outcomes, while building strong relationships and supporting continuous improvement across the organisation. As travel is an essential part of this role, you must hold a full UK driving licence and be willing to travel regularly to Wheatley offices and operational locations throughout Scotland.
Why join us?
Over the coming years, Wheatley will continue to invest in modern workplace technology, cyber security and endpoint services. This role offers the opportunity to contribute to significant technology improvement programmes while helping colleagues deliver services that make a real difference to people's lives. You'll be part of a collaborative team that values innovation, continuous improvement and excellent customer service, with opportunities to develop your skills and contribute to the future direction of workplace technology across the Group.
The benefits we offer
We offer a sector-leading benefits package. The successful candidate will receive:
- a rewarding career with a competitive salary;
- access to a contributory pension scheme;
- excellent leave entitlements;
- enhanced maternity, paternity, adoption and shared parental leave;
- contributions towards dental, optical, driving lessons and more;
- access to staff inclusion networks promoting an inclusive workplace;
- 24/7 access to our employee assistance programme.
Committed to inclusion
At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.
Closing date: Monday 31st of August at 5pm
To apply, please select the s1jobs apply button.
Endpoint Engineer in Glasgow employer: WHEATLEY GROUP
Wheatley Solutions is an exceptional employer that prioritises a values-driven approach, making a tangible difference in people's lives. As a Group Debt Recovery Officer, you will enjoy a supportive work culture that fosters professional growth and collaboration, alongside competitive benefits such as a contributory pension scheme and enhanced leave entitlements. With a commitment to inclusion and continuous improvement, Wheatley offers a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Endpoint Engineer in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what WHEATLEY GROUP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges WHEATLEY GROUP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at WHEATLEY GROUP!
✨Direct Apply to WHEATLEY GROUP
Let's not forget to apply directly through the WHEATLEY GROUP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Endpoint Engineer in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at WHEATLEY GROUP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at WHEATLEY GROUP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at WHEATLEY GROUP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
