At a Glance
- Tasks: Deliver exceptional customer service across various channels in a fast-paced environment.
- Company: Join Wheatley Solutions, a leader in customer service with a focus on inclusivity.
- Benefits: Competitive salary, pension scheme, generous leave, and wellness support.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers improve their lives and well-being.
- Qualifications: Strong customer service skills, excellent communication, and digital literacy required.
The predicted salary is between 32458 - 35620 € per year.
Role: Customer Service Advisor
Salary: SCP 23 – 26 (£32,458 - £35,620) per annum pro rata
Contract: Temporary
Hours of work: Full-time, 35 hours per week - work five days over seven, Monday to Sunday, between the hours of 08.00am and 10.00pm. Part-time hours available.
Location: Glasgow - Lipton House, 170 Crown Street, Glasgow, G5 9XD
Training location: All training will be conducted at Lipton House, 170 Crown Street, Glasgow, G5 9XD
About the role:
Are you passionate about delivering exceptional customer service? Do you have excellent IT skills and the ability to adapt to change and thrive in a digital environment? Come and join Wheatley Solutions as a Customer Service Advisor. This is an opportunity to join a highly motivated and experienced team who deliver a wide range of services to our customers in a multi-channel environment, from telephony to online SMS Webchat and email.
The primary role of the post is to provide a professional, consistent and outstanding level of customer service in a fast-paced environment. You will be required to respond to customer queries through a variety of channels but primarily over the telephone, ensuring that the query is fully resolved at the first point of contact or by referral to a specialist team. The role covers all aspects of the service, with enquiries ranging from diagnosing and ordering repairs to providing general housing advice and taking payments. While operating across the full breadth of customer services, there will be a particular focus on supporting Lowther customers, with an emphasis on factored homeowners. This includes delivering a responsive, high-quality service that recognises the specific needs and complexities associated with factoring arrangements. We also support our customers to access the wealth of wraparound services available to help improve their lives, well-being and much more.
Qualifications:
We want individuals who excel in customer service, who are always striving to go above and beyond for customers and have excellent transferrable skills that will help our Customer First Centre achieve the highest levels of standards and performance. You must have experience in dealing with customers, be able to understand their needs, have excellent communication skills and be computer literate with strong digital knowledge.
Benefits:
- A rewarding career with a competitive salary
- Access to a contributory pension scheme
- Excellent leave entitlements
- Enhanced maternity, paternity, adoption and shared parental leave
- Contributions towards dental, optical, driving lessons and more
- Access to staff inclusion networks promoting an inclusive workplace
- 24/7 access to our employee assistance programme
Committed to inclusion:
At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings to our organisation. It is important our teams represent the communities we serve, and we welcome applications from any underrepresented groups.
Closing date: Thursday 28 May 2026
Contact: For a chat about the role, please contact Louise Wilson, CFC Operations Manager on louise.wilson@wheatley-group.com or Gary Johnston, CFC Operations Manager on gary.johnston@wheatley-group.com. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact recruitment@wheatley-group.com.
Customer Service Advisor in Glasgow employer: WHEATLEY GROUP
Wheatley Solutions is an exceptional employer located in the heart of Glasgow, offering a dynamic work environment where customer service excellence is at the forefront. With a sector-leading benefits package, including a competitive salary, generous leave entitlements, and a commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally. Join a supportive team that values your contributions and provides opportunities for growth while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wheatley Solutions. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different customer situations during the interview.
✨Tip Number 3
Show off your skills! Be ready to discuss your previous customer service experiences and how you've gone above and beyond for customers. Use specific examples to illustrate your points and demonstrate your problem-solving abilities.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at Wheatley Solutions. Head over to our careers page and submit your application directly. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that!
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that align with the role. Mention your IT skills and adaptability, as these are key for thriving in our digital environment at Wheatley Solutions.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see how you meet the requirements for the Customer Service Advisor position.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and efficiently, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at WHEATLEY GROUP
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've gone above and beyond for customers in the past.
✨Familiarise Yourself with Digital Tools
Since the role involves a lot of digital communication, make sure you're comfortable with various platforms like SMS, web chat, and email. If you have experience with specific tools, mention them during the interview to show your tech-savviness.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer situations. Think of scenarios where you resolved issues effectively or dealt with difficult customers, and be ready to explain your thought process and actions.
✨Show Your Passion for Helping Others
Wheatley Solutions values individuals who are genuinely passionate about customer service. During the interview, convey your enthusiasm for helping others and improving their experiences, as this will resonate well with the interviewers.
