At a Glance
- Tasks: Deliver top-notch housing services and manage tenancy issues from our Edinburgh hub.
- Company: Wheatley Homes East, a community-focused organisation in Edinburgh.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Join a dynamic team dedicated to improving community living standards.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
Wheatley Homes East in Edinburgh is seeking a hub-based Housing Officer to deliver a responsive housing service from our Edinburgh hub.
You will handle tenancy management, rent, repairs and neighbourhood issues, ensuring first-point-of-contact resolution with accurate advice and thorough record keeping.
The role emphasises effective case management, identifying customers needing extra support and contributing to performance in customer satisfaction, tenancy sustainment and service standards.
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Edinburgh Hub Housing Officer: Customer Service Lead employer: WHEATLEY GROUP
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