At a Glance
- Tasks: Deliver efficient repairs and support compliance in local communities.
- Company: Wheatley Homes South, committed to excellent customer service.
- Benefits: Competitive salary, pension scheme, generous leave, and employee assistance programme.
- Other info: Join a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and a proactive, customer-focused approach.
The predicted salary is between 33072 - 33072 € per year.
Salary: £33,072
Location: WHS Repairs Central and East
Contract: Permanent
Hours: 39 hours per week
This role is subject to a satisfactory Level 1 Disclosure check.
About the role
To provide a reliable, efficient and professional Repairs Technician service across local communities, delivering day-to-day repairs, cyclical works and support to compliance activities where required. The role will promote Wheatley Homes South’s “Think Yes” approach by delivering excellent customer service through effective communication, appointment keeping, safe working practices and a Right First-Time mindset. The Repairs Technician will support the delivery of high-quality repairs and make-safe works, working collaboratively with customers and colleagues to achieve positive outcomes while ensuring all activities are completed in line with Wheatley Homes South standards, health and safety requirements, and relevant legislative and regulatory compliance obligations.
Who are we looking for?
- Proactively removing barriers to support the delivery of excellent customer service and positive customer outcomes.
- Working in line with the Wheatley Group Code of Conduct at all times.
- Working collaboratively as part of a team to deliver high standards, performance and customer satisfaction.
- Demonstrating excellent communication skills with customers, colleagues and partner contractors.
- Taking a customer-focused approach and being innovative in identifying practical and effective solutions.
- Maintaining high standards in the quality of work and ensuring repairs are completed Right First Time wherever possible.
- Supporting the delivery of damp and mould works, including identifying concerns, carrying out agreed remedial works and escalating issues where required.
- Being self-motivated and effectively managing workload, appointments and time.
- Attending all team meetings, toolbox talks, training sessions and participating fully in the My Contribution appraisal process.
- Committing to continuous professional development through formal and informal learning opportunities.
- Working in accordance with current Health and Safety legislation, policies and procedures, including taking responsibility for personal safety and the safety of others who may be affected by work activities, including compliance with CDM 2015 requirements.
- Adhering to the principles and requirements of Wheatley Group’s Equality, Diversity and Inclusion policies and Customer Service Standards.
- Undertaking duties appropriate to the role of Repairs Technician at the employee’s base location or any other Wheatley Group establishment as required by the business.
- Representing Wheatley Homes South and Wheatley Group in a professional, positive and customer-focused manner at all times.
The benefits we offer
As part of Wheatley Group, we offer a sector-leading benefits package. The successful candidate will receive:
- A rewarding career with a competitive salary.
- Access to a contributory pension scheme.
- Excellent leave entitlement.
- Enhanced maternity, paternity, adoption and shared parental leave.
- Access to our wealth benefits, providing discounts to high street retailers contributions towards dental, optical, driving lessons and more.
- Access to staff inclusion networks promoting an inclusive workplace.
- 24/7 access to our employee assistance programme.
Committed to inclusion
At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.
WHS Repairs Technician in Dumfries employer: WHEATLEY GROUP
Wheatley Homes South is an exceptional employer, offering a rewarding career as a WHS Repairs Technician with a competitive salary and a sector-leading benefits package. Our inclusive work culture fosters collaboration and professional growth, ensuring that employees can thrive while delivering high-quality repairs and customer service in local communities. With access to continuous learning opportunities and a commitment to diversity, we empower our team members to achieve their full potential in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land WHS Repairs Technician in Dumfries
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Wheatley Homes South. Understanding their 'Think Yes' approach and commitment to customer service will help you align your answers with their values.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your proactive problem-solving skills and customer-focused mindset, which are key for the Repairs Technician role.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked collaboratively in the past. Highlighting your ability to communicate effectively with colleagues and customers will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace WHS Repairs Technician in Dumfries
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Repairs Technician role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills:Since we value excellent customer service, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to our 'Think Yes' approach.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your strengths quickly!
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows you're serious about joining our team at Wheatley Homes South.
How to prepare for a job interview at WHEATLEY GROUP
✨Know Your Stuff
Make sure you understand the role of a Repairs Technician inside out. Familiarise yourself with Wheatley Homes South’s 'Think Yes' approach and be ready to discuss how you can deliver excellent customer service while keeping safety and compliance in mind.
✨Show Off Your Communication Skills
Since this role requires excellent communication, think of examples where you've effectively communicated with customers or colleagues. Be prepared to demonstrate your ability to work collaboratively and resolve issues innovatively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to identify and address repair issues or manage customer expectations. Think about how you would ensure repairs are completed Right First Time.
✨Highlight Your Commitment to Safety
Safety is paramount in this role. Be ready to discuss your understanding of health and safety legislation and how you’ve applied it in previous roles. Show that you take personal safety and the safety of others seriously.
