At a Glance
- Tasks: Deliver day-to-day repairs and exceptional customer service in local communities.
- Company: Wheatley Group, a values-driven organisation making a real difference.
- Benefits: Competitive salary, pension scheme, generous leave, and discounts on high street retailers.
- Other info: Inclusive workplace with opportunities for professional development and career growth.
- Why this job: Join a team that values collaboration and customer satisfaction while making a positive impact.
- Qualifications: Strong communication skills and a proactive, customer-focused approach.
The predicted salary is between 30000 - 40000 € per year.
This role is subject to a satisfactory Level 1 Disclosure check.
Do you aspire to work with a values-driven organisation that truly makes a difference in people's lives? Join Wheatley Group as a Repairs Technician and be part of a team that delivers exceptional customer service and maintains our vibrant communities.
About the role
To provide a reliable, efficient and professional Repairs Technician service across local communities, delivering day-to-day repairs, cyclical works and support to compliance activities where required. The role will promote Wheatley Homes South’s “Think Yes” approach by delivering excellent customer service through effective communication, appointment keeping, safe working practices and a Right First-Time mindset. The Repairs Technician will support the delivery of high-quality repairs and make-safe works, working collaboratively with customers and colleagues to achieve positive outcomes while ensuring all activities are completed in line with Wheatley Homes South standards, health and safety requirements, and relevant legislative and regulatory compliance obligations.
Who are we looking for?
The ideal candidate will:
- Proactively remove barriers to support the delivery of excellent customer service and positive customer outcomes.
- Work in line with the Wheatley Group Code of Conduct at all times.
- Work collaboratively as part of a team to deliver high standards, performance and customer satisfaction.
- Demonstrate excellent communication skills with customers, colleagues and partner contractors.
- Take a customer-focused approach and be innovative in identifying practical and effective solutions.
- Maintain high standards in the quality of work and ensure repairs are completed Right First Time wherever possible.
- Support the delivery of damp and mould works, including identifying concerns, carrying out agreed remedial works and escalating issues where required.
- Be self-motivated and effectively manage workload, appointments and time.
- Attend all team meetings, toolbox talks, training sessions and participate fully in the My Contribution appraisal process.
- Commit to continuous professional development through formal and informal learning opportunities.
- Work in accordance with current Health and Safety legislation, policies and procedures, including taking responsibility for personal safety and the safety of others who may be affected by work activities, including compliance with CDM 2015 requirements.
- Adhere to the principles and requirements of Wheatley Group’s Equality, Diversity and Inclusion policies and Customer Service Standards.
- Undertake duties appropriate to the role of Repairs Technician at the employee’s base location or any other Wheatley Group establishment as required by the business.
- Represent Wheatley Homes South and Wheatley Group in a professional, positive and customer-focused manner at all times.
The benefits we offer
As part of Wheatley Group, we offer a sector-leading benefits package. The successful candidate will receive:
- A rewarding career with a competitive salary.
- Access to a contributory pension scheme.
- Excellent leave entitlement.
- Enhanced maternity, paternity, adoption and shared parental leave.
- Access to our we benefits, providing discounts to high street retailers.
- Contributions towards dental, optical, driving lessons and more.
- Access to staff inclusion networks promoting an inclusive workplace.
- 24/7 access to our employee assistance programme.
Committed to inclusion
At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.
Closing date: 29 May 2026 at 5pm
To apply for the role, please select the s1jobs apply button and you will be redirected to our website.
Repairs Technician in Dumfries employer: WHEATLEY GROUP
Wheatley Group is an exceptional employer that prioritises values-driven work, making a tangible difference in people's lives. As a Repairs Technician, you will benefit from a competitive salary, a comprehensive benefits package, and a commitment to professional development within a supportive and inclusive work culture. Join us in delivering high-quality repairs while enjoying the opportunity to grow and thrive in a community-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Technician in Dumfries
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wheatley Group's values and how they align with your own. This will help you show that you're not just a good fit for the role, but also for the team.
✨Tip Number 2
Practice your communication skills! As a Repairs Technician, you'll need to interact with customers and colleagues regularly. Try role-playing common scenarios with a friend to boost your confidence and ensure you can convey information clearly.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges effectively. Be ready to share these during your interview to demonstrate your innovative approach to repairs.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the team or the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
We think you need these skills to ace Repairs Technician in Dumfries
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Repairs Technician role shine through. We want to see how much you care about delivering excellent customer service and making a difference in the community!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with our 'Think Yes' approach. We love seeing candidates who can demonstrate their proactive problem-solving abilities and teamwork.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is effective and showcases your qualifications without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Wheatley Group.
How to prepare for a job interview at WHEATLEY GROUP
✨Know Your Stuff
Before the interview, make sure you understand the role of a Repairs Technician inside out. Familiarise yourself with Wheatley Group's values and the 'Think Yes' approach. This will help you demonstrate how your skills align with their mission to deliver exceptional customer service.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with customers and colleagues in the past. Think about times when you resolved issues or collaborated on projects, and be ready to share these stories during the interview.
✨Emphasise Teamwork
Wheatley Group values collaboration, so be prepared to discuss your experience working as part of a team. Highlight instances where you contributed to a positive team dynamic or helped achieve high standards and customer satisfaction. This will show that you're a team player who can fit right in.
✨Demonstrate a Customer-Focused Mindset
Prepare to talk about how you prioritise customer needs and find innovative solutions to problems. Share specific examples of how you've gone above and beyond to ensure customer satisfaction, as this aligns perfectly with the expectations for a Repairs Technician at Wheatley Group.
