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- Tasks: Support customers by implementing and configuring enterprise products to meet their business needs.
- Company: Join a dynamic team that connects directly with customers to enhance their business processes.
- Benefits: Enjoy a flexible work schedule with 3 days onsite and 2 days remote.
- Why this job: Be part of a professional services team that drives customer success and satisfaction.
- Qualifications: Experience with SQL in a support environment is essential; strong communication skills are a plus.
- Other info: Opportunity to work on complex projects and build lasting relationships with clients.
The predicted salary is between 36000 - 60000 £ per year.
I am looking for an analyst with experience of SQL in a support environment for a company near Maidenhead. 3 days onsite, 2 days remote. Our engineers are our direct link to our customers. They partner with our customers to implement systems in their businesses. Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action. Responsibilities Use disciplined project management methodology and tools with a high level of discretion to implement and configure increasingly larger and more complex enterprise products to solve customer business needs Scoping and estimation of effort required for small and medium implementation projects Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a reference Maintain a high level of customer satisfaction (based upon survey scores) Troubleshoot implementation issues Configure, test and refine multiple interacting system modules Liaise with customer and third-party IT teams regarding connectivity (e.g. file or API-based transfer of data) Understand overall technical aspects of company software, including application architecture and infrastructure Increase knowledge…
Application Support Engineer employer: WHD Consulting
Contact Detail:
WHD Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarize yourself with the specific SQL skills mentioned in the job description. Brush up on your SQL querying abilities and be prepared to discuss how you've used SQL in previous support roles.
✨Tip Number 2
Highlight your experience in customer service and relationship building. Think of examples where you successfully resolved customer issues or improved their satisfaction, as this role emphasizes high-touch customer service.
✨Tip Number 3
Prepare to discuss your project management experience. Be ready to share how you've managed implementation projects in the past, including scoping and estimation of efforts, as this is a key responsibility of the role.
✨Tip Number 4
Research the company’s product suite and understand its capabilities. Being knowledgeable about the products will help you demonstrate how you can assist customers in realizing their ROI effectively.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with SQL and any previous roles in a support environment. Tailor your CV to showcase specific projects where you implemented or configured enterprise products.
Demonstrate Customer Service Skills: Since the role involves building strong relationships with customers, include examples of how you've provided excellent customer service in past positions. Mention any metrics or feedback that highlight your success in maintaining high customer satisfaction.
Showcase Project Management Abilities: Discuss your familiarity with project management methodologies and tools. Provide examples of how you've scoped and estimated efforts for implementation projects, especially if they were small to medium-sized.
Tailor Your Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your skills align with the responsibilities outlined in the job description.
How to prepare for a job interview at WHD Consulting
✨Showcase Your SQL Skills
Since the role requires experience in SQL, be prepared to discuss your previous projects where you utilized SQL. Highlight specific challenges you faced and how you overcame them, as well as any optimizations you implemented.
✨Demonstrate Customer Service Experience
As this position involves direct interaction with customers, share examples of how you've provided excellent customer service in past roles. Discuss how you built relationships and ensured customer satisfaction.
✨Understand Project Management Methodologies
Familiarize yourself with project management methodologies that are relevant to the role. Be ready to explain how you've applied these methodologies in your previous work, especially in implementing complex systems.
✨Prepare for Technical Questions
Expect technical questions related to application architecture and infrastructure. Brush up on the company's software and be ready to discuss how you would troubleshoot implementation issues or configure system modules.
