Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide second level support to customers and partners, handling calls and emails.
- Company: Join a dynamic team in Southampton focused on customer support excellence.
- Benefits: Enjoy a hybrid work model with flexible shifts and time off.
- Why this job: Great opportunity to develop your tech skills while helping others in a supportive environment.
- Qualifications: No specific experience required; just a passion for helping people and solving problems.
- Other info: Work in a shift pattern of 4 days on, 4 days off, covering 6am to 11pm.
The predicted salary is between 30000 - 42000 £ per year.
I am looking for a helpdesk / customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm. Key Responsibilities Provide second Level support to external customers and partners. Answer incoming calls from customers and respond to inbound communication on cases Monitor group email queue to respond to customer issues logged through our web portal. Identify, analyse and resolve customer issues, documenting work in case notes and knowledge base articles as well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1 st level teams and partner support teams. Address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated. Ensure customers are kept up to date on the status of their case. Coordination and direct involvement in operational problem r…
2nd Line Support Engineer employer: WHD Consulting
Contact Detail:
WHD Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarize yourself with common helpdesk tools and ticketing systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer inquiries. Practice active listening and clear articulation, as these are crucial for providing excellent second-level support.
✨Tip Number 3
Understand the shift pattern and hybrid work model. Be prepared to discuss how you can effectively manage your time and responsibilities in a 4 days on, 4 days off schedule.
✨Tip Number 4
Research the company and its products or services. Showing that you have a genuine interest in the organization and understanding of what they do can make a positive impression during your interview.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 2nd Line Support Engineer position. Understand the key responsibilities and the hybrid work model, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in helpdesk or customer support roles. Mention specific examples where you provided second-level support or handled customer inquiries effectively.
Showcase Communication Skills: Since the role involves answering calls and responding to customer communications, highlight your communication skills. Provide examples of how you've successfully managed customer interactions in the past.
Tailor Your Application: Customize your CV and cover letter to reflect the requirements of the job. Use keywords from the job description to demonstrate that you are a good fit for the position.
How to prepare for a job interview at WHD Consulting
✨Understand the Shift Pattern
Make sure you are familiar with the shift pattern of 4 days on and 4 days off. Be prepared to discuss your availability and how you can manage working hours from 6am to 11pm.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you provided excellent customer support. Highlight your ability to handle difficult situations and how you resolved them effectively.
✨Familiarize Yourself with Second Level Support
Research what second level support entails, including common issues faced by customers. Be ready to explain how you would approach troubleshooting and resolving these issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s support processes and tools they use. This shows your interest in the role and helps you understand if it’s the right fit for you.
