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- Tasks: Join our team as a Technical Consultant, implementing and configuring enterprise products for customers.
- Company: We're a dynamic company near Maidenhead, focused on delivering top-notch solutions to our clients.
- Benefits: Enjoy 3 days onsite and 2 days remote work, plus opportunities for professional growth.
- Why this job: Be the vital link between our engineers and customers, ensuring satisfaction and success with our products.
- Qualifications: Experience with SQL, strong communication skills, and a knack for problem-solving are essential.
- Other info: This role offers a chance to become a subject matter expert in our innovative product suite.
The predicted salary is between 30000 - 50000 £ per year.
I am looking for an analyst with experience of SQL in a support environment for a company near Maidenhead. 3 days onsite, 2 days remote.
Our engineers are our direct link to our customers. They partner with our customers to implement systems in their businesses. Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.
Responsibilities
Use disciplined project management methodology and tools with a high level of discretion to implement and configure increasingly larger and more complex enterprise products to solve customer business needs
Scoping and estimation of effort required for small and medium implementation projects
Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a reference
Maintain a high level of customer satisfaction (based upon survey scores)
Troubleshoot implementation issues
Configure, test and refine multiple interacting system modules
Liaise with customer and third-party IT teams regarding connectivity (e.g. file or API-based transfer of data)
Understand overall technical aspects of company software, including application architecture and infrastructure
Increase knowledge and experience to become a subject matter expert in products and services and their application in a business environment
Skills
Technical implementation experience exhibited by working independently on projects
Proficiency in Microsoft Office Suite, and advanced Excel skills
Knowledge of SQL
Highly motivated self-starter with a desire to solve problems and help others
Strong written and verbal communication skills
Ability to independently work as a contributing member in a high-paced and focused team
Ability to multi-task and prioritize tasks
Strong problem-solving and analytical skills with the ability to work under pressure
If this sounds of interest, please apply today.
Technical Consultant in Maidenhead employer: WHD Consulting Ltd.
Contact Detail:
WHD Consulting Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant in Maidenhead
✨Tip Number 1
Familiarize yourself with the specific SQL skills mentioned in the job description. Brush up on your SQL knowledge and practice common queries that might be relevant to the role, as this will help you demonstrate your technical expertise during the interview.
✨Tip Number 2
Research the company’s product suite and understand how it integrates into customer businesses. Being able to discuss how you can help customers realize ROI through these products will show your commitment and understanding of their needs.
✨Tip Number 3
Prepare examples from your past experiences where you successfully implemented systems or solved complex problems. Highlighting your project management skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Since customer service is a key aspect of this role, think of ways you can showcase your strong communication skills. Be ready to discuss how you've built relationships with clients in the past and how you ensure high levels of customer satisfaction.
We think you need these skills to ace Technical Consultant in Maidenhead
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with SQL and any previous roles in a support environment. Use specific examples to demonstrate how you've successfully implemented and configured enterprise products.
Showcase Project Management Skills: Since the role requires disciplined project management, include any relevant methodologies or tools you have used in past projects. Mention your ability to scope and estimate efforts for implementation projects.
Demonstrate Customer Service Excellence: Provide examples of how you've built strong relationships with customers and maintained high levels of customer satisfaction. Highlight any feedback or survey scores that reflect your success in this area.
Communicate Clearly: Strong written and verbal communication skills are essential for this role. Ensure your application is well-structured, free of errors, and clearly conveys your qualifications and enthusiasm for the position.
How to prepare for a job interview at WHD Consulting Ltd.
✨Showcase Your SQL Skills
Since the role requires experience with SQL, be prepared to discuss your past projects where you've utilized SQL. Bring examples of how you've solved problems or improved processes using SQL in a support environment.
✨Demonstrate Customer Service Excellence
Highlight your experience in providing high-touch customer service. Share specific instances where you built strong relationships with clients and how you ensured their satisfaction, as this is crucial for the role.
✨Prepare for Technical Questions
Expect questions about technical implementation and troubleshooting. Brush up on the company's software architecture and be ready to discuss how you would approach common implementation issues.
✨Exhibit Project Management Skills
Since disciplined project management is key, be ready to talk about your experience managing projects. Discuss methodologies you've used and how you've estimated effort and scoping for previous implementations.
