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- Tasks: Support customers by implementing and configuring complex enterprise products using SQL.
- Company: Join a dynamic team focused on delivering exceptional ROI through innovative solutions.
- Benefits: Enjoy hybrid working with 3 days onsite and 2 days remote, plus great corporate perks.
- Why this job: Be part of a supportive culture that values problem-solving and customer satisfaction.
- Qualifications: Experience in SQL and technical implementation; proficiency in Microsoft Office, especially Excel.
- Other info: Ideal for motivated self-starters looking to make an impact in a tech-driven environment.
The predicted salary is between 36000 - 60000 £ per year.
I am looking for an analyst with experience of SQL in a support environment for a company near Maidenhead. 3 days onsite, 2 days remote.
Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.
- Use disciplined project management methodology and tools with a high level of discretion to implement and configure increasingly larger and more complex enterprise products to solve customer business needs.
- Scoping and estimation of effort required for small and medium implementation projects.
- Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a reference.
- Maintain a high level of customer satisfaction (based upon survey scores).
- Troubleshoot implementation issues.
- Liaise with customer and third-party IT teams regarding connectivity (e.g. file or API-based transfer of data).
- Understand overall technical aspects of company software, including application architecture and infrastructure.
- Technical implementation experience exhibited by working independently on projects.
- Proficiency in Microsoft Office Suite, and advanced Excel skills.
- Knowledge of SQL.
- Highly motivated self-starter with a desire to solve problems and help others.
Technical Consultant - Hybrid Working employer: WHD Consulting Ltd
Contact Detail:
WHD Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant - Hybrid Working
✨Tip Number 1
Familiarise yourself with the specific SQL tools and technologies that are commonly used in technical consulting. This will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Technical Consultant role.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully implemented SQL solutions or resolved technical issues. Having concrete examples ready will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Showcase your customer service skills by preparing to discuss how you've built strong relationships with clients in previous roles. Highlighting your ability to maintain high customer satisfaction will align well with the expectations of this position.
We think you need these skills to ace Technical Consultant - Hybrid Working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SQL and any relevant technical implementation projects. Use specific examples that demonstrate your problem-solving skills and ability to work independently.
Craft a Strong Cover Letter: In your cover letter, emphasise your customer service skills and your experience in building strong relationships. Mention how you can help customers realise the ROI on products through best-practice business processes.
Showcase Technical Skills: Clearly outline your proficiency in Microsoft Office Suite and advanced Excel skills. If you have experience with application architecture and infrastructure, make sure to include that as well.
Highlight Project Management Experience: If you have experience using project management methodologies, be sure to mention it. Discuss any past roles where you scoped and estimated effort for implementation projects, as this is crucial for the role.
How to prepare for a job interview at WHD Consulting Ltd
✨Showcase Your SQL Skills
Be prepared to discuss your experience with SQL in detail. Bring examples of how you've used SQL in previous roles, particularly in a support environment. This will demonstrate your technical expertise and problem-solving abilities.
✨Understand the Company’s Products
Research the company’s product suite and be ready to discuss how you can help customers realise their ROI. Understanding the capabilities of their products will allow you to speak confidently about how you can implement and configure them effectively.
✨Emphasise Customer Service Experience
Since the role involves building strong relationships with customers, highlight any previous experience where you provided excellent customer service. Share specific examples of how you maintained high customer satisfaction and resolved issues.
✨Prepare for Technical Questions
Expect technical questions related to application architecture and infrastructure. Brush up on your knowledge of these areas and be ready to explain how they relate to the implementation of enterprise products.
