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- Tasks: Support customers by implementing and configuring complex enterprise products using SQL.
- Company: Join a dynamic team focused on delivering exceptional ROI through innovative solutions.
- Benefits: Enjoy a flexible work environment with 3 days onsite and 2 days remote.
- Why this job: Be part of a collaborative culture that values problem-solving and customer satisfaction.
- Qualifications: Experience in SQL, project management, and excellent customer service skills required.
- Other info: Ideal for motivated self-starters eager to make an impact in tech.
The predicted salary is between 36000 - 60000 £ per year.
I am looking for an analyst with experience of SQL in a support environment for a company near Maidenhead. 3 days onsite, 2 days remote.
Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.
- Use disciplined project management methodology and tools with a high level of discretion to implement and configure increasingly larger and more complex enterprise products to solve customer business needs.
- Scoping and estimation of effort required for small and medium implementation projects.
- Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a reference.
- Maintain a high level of customer satisfaction (based upon survey scores).
- Troubleshoot implementation issues.
- Liaise with customer and third-party IT teams regarding connectivity (e.g. file or API-based transfer of data).
- Understand overall technical aspects of company software, including application architecture and infrastructure.
- Technical implementation experience exhibited by working independently on projects.
- Proficiency in Microsoft Office Suite, and advanced Excel skills.
- Knowledge of SQL.
- Highly motivated self-starter with a desire to solve problems and help others.
Technical Consultant Data employer: WHD Consulting Ltd
Contact Detail:
WHD Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant Data
✨Tip Number 1
Familiarise yourself with the specific SQL tools and technologies that are commonly used in support environments. This will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Network with professionals in the field, especially those who work in similar roles or companies. Attend industry meetups or webinars to gain insights and make connections that could lead to job opportunities.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully implemented SQL solutions or resolved technical issues. Having concrete examples ready can set you apart during interviews.
✨Tip Number 4
Research StudySmarter's products and services thoroughly. Understanding our offerings will allow you to tailor your conversations and show how you can contribute to enhancing customer satisfaction and ROI.
We think you need these skills to ace Technical Consultant Data
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SQL and any relevant technical implementation projects. Use specific examples that demonstrate your problem-solving skills and ability to work independently.
Craft a Strong Cover Letter: In your cover letter, emphasise your customer service skills and your experience in a support environment. Mention how you can help customers realise the ROI on their products and your familiarity with project management methodologies.
Showcase Technical Skills: Clearly outline your technical skills, especially your proficiency in SQL and Microsoft Office Suite. If you have advanced Excel skills, provide examples of how you've used them in past roles.
Highlight Soft Skills: Don't forget to mention your soft skills, such as being a highly motivated self-starter and your ability to build strong relationships with customers. These are crucial for maintaining high levels of customer satisfaction.
How to prepare for a job interview at WHD Consulting Ltd
✨Showcase Your SQL Skills
Be prepared to discuss your experience with SQL in detail. Bring examples of past projects where you used SQL to solve problems or improve processes, as this will demonstrate your technical expertise and ability to apply it in a support environment.
✨Understand the Company’s Products
Familiarise yourself with the company’s product suite and how it helps customers achieve their goals. This knowledge will allow you to speak confidently about how you can contribute to the professional services team and help clients realise their ROI.
✨Emphasise Customer Service Skills
Since the role involves building strong relationships with customers, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to troubleshoot issues and maintain high customer satisfaction.
✨Demonstrate Project Management Experience
Discuss any experience you have with project management methodologies. Be specific about how you've scoped and estimated efforts for implementation projects, as this will show your capability to handle the responsibilities of the role effectively.
