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- Tasks: Provide hands-on IT support, troubleshoot issues, and manage hardware installations.
- Company: Join a dynamic team in East Kilbride with a focus on innovation.
- Benefits: Long-term contract, competitive pay, and opportunities for skill development.
- Why this job: Be the go-to tech hero, solving problems and supporting global teams.
- Qualifications: Experience in 1st/2nd line support and a passion for technology.
- Other info: Fast-paced environment with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
IT On-Site Support Engineer – East Kilbride – Long Term Contract (Inside IR35)
My client are looking to recruit an onsite IT Support Engineer to join their busy team. The successful applicant will be able to demonstrate 1st / 2nd line support experience and the role – due to start in January – can be described as follows:
Role Summary/Description:
Onsite Support handles all IT hardware devices and support all IT services my clients location.
The scope of work includes Maintaining, Analysing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams.
The most common roles of OSS in Normal Secure are mentioned below:
- Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management.
- Networking support such as Patching and Debugging.
- Interact with end-users for requests\\incidents and follow up with users via teams\\mail.
- Hardware repair support including offer request & data migration support.
- Printer support (Toner/Drum/Wastebin replacement) & repair support (call vendor and support technician).
- Installing and decommissioning of hardware (laptop/servers/network/video conference equipment).
- Handling all IT waste disposal.
Job Responsibility:
Following activities are part of the job:
- Working on incidents and tasks in our ticketing system.
- Installation of new end-user devices and data migration support.
- Inventory & Stock Management.
- Remote support co-ordination and assistance of deployment and decommissioning.
- Installation, transfer and decommission of servers and network equipment.
- Network support (Patching & Debugging).
- Printer support (Toner/Drum/Wastebin replacement).
- Support for global projects that are getting implemented at the site level.
- Creation and review of knowledge base articles for our end-users.
- Hardware and software support for non-standard devices i.e. digital signage systems.
- Hardware and installation support for audio/video equipment in meeting rooms.
- Installation and maintenance of devices and equipment located in the server room.
- Meeting room/event support.
- Assist VIP support with local problems/topics.
If this exciting opportunity could be of interest – please let me know ASAP. Interviews can be arranged on short notice.
Information Technology Support Engineer employer: WHD Consulting Ltd.
Contact Detail:
WHD Consulting Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Get your networking game on! Reach out to current employees at the company you're eyeing. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a list of your past projects that highlight your 1st/2nd line support experience. Bring it along to interviews to impress the hiring team.
✨Tip Number 3
Practice makes perfect! Run through common interview questions related to IT support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 1st and 2nd line support experience in your application. We want to see how you've tackled similar challenges before, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills like troubleshooting, hardware installation, and network support that align with the job description. It shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points if needed to make your skills and experiences pop. We appreciate clarity, and it makes it easier for us to see what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at WHD Consulting Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills. Be ready to discuss specific hardware and software you've worked with, as well as troubleshooting techniques. Familiarise yourself with common issues related to networking and video conferencing equipment, as these are likely to come up.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled incidents or service requests in the past. Think about times when you had to think on your feet or coordinate remote support. Being able to articulate your thought process will impress the interviewers.
✨Understand the Company Culture
Research the company and its values. Knowing how they operate and what they prioritise can help you tailor your responses. If they value teamwork, be ready to share experiences where you collaborated effectively with others.
✨Ask Smart Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about their ticketing system, how they handle inventory management, or what tools they use for remote support. It shows you're genuinely interested and engaged.
