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- Tasks: Implement and configure enterprise products to meet customer needs while providing top-notch support.
- Company: Join a dynamic team that connects with customers to enhance their business processes.
- Benefits: Enjoy a flexible work environment with 3 days onsite and 2 days remote.
- Why this job: Be part of a team that values customer satisfaction and offers opportunities for professional growth.
- Qualifications: Experience in SQL, strong communication skills, and a knack for problem-solving are essential.
- Other info: This role is perfect for tech-savvy individuals eager to make an impact in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
I am looking for an analyst with experience of SQL in a support environment for a company near Maidenhead. 3 days onsite, 2 days remote. Our engineers are our direct link to our customers. They partner with our customers to implement systems in their businesses. Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.
Responsibilities:
- Use disciplined project management methodology and tools with a high level of discretion to implement and configure increasingly larger and more complex enterprise products to solve customer business needs
- Scoping and estimation of effort required for small and medium implementation projects
- Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a reference
- Maintain a high level of customer satisfaction (based upon survey scores)
- Troubleshoot implementation issues
- Configure, test and refine multiple interacting system modules
- Liaise with customer and third-party IT teams regarding connectivity (e.g. file or API-based transfer of data)
- Understand overall technical aspects of company software, including application architecture and infrastructure
- Increase knowledge and experience to become a subject matter expert in products and services and their application in a business environment
Skills:
- Technical implementation experience exhibited by working independently on projects
- Proficiency in Microsoft Office Suite, and advanced Excel skills
- Knowledge of SQL
- Highly motivated self-starter with a desire to solve problems and help others
- Strong written and verbal communication skills
- Ability to independently work as a contributing member in a high-paced and focused team
- Ability to multi-task and prioritize tasks
- Strong problem-solving and analytical skills with the ability to work under pressure
If this sounds of interest, please apply today.
Technical Consultant (, , United Kingdom) employer: WHD Consulting Ltd.
Contact Detail:
WHD Consulting Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the company's product suite and how it integrates into various business processes. Understanding their offerings will help you demonstrate your ability to implement solutions effectively during interviews.
✨Tip Number 2
Brush up on your SQL skills, especially in a support context. Be prepared to discuss specific scenarios where you've used SQL to troubleshoot or enhance system performance, as this will showcase your technical expertise.
✨Tip Number 3
Highlight your project management experience, particularly any methodologies you've used. Being able to articulate how you've managed projects and delivered results will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've built strong customer relationships in previous roles. This is crucial for a Technical Consultant, so having concrete stories ready will help you convey your customer service skills effectively.
We think you need these skills to ace Technical Consultant (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SQL and any relevant technical implementation projects. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, particularly your customer service experience and project management methodology.
Showcase Your Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Consider including examples of how you've successfully communicated complex technical information to non-technical stakeholders.
Highlight Relevant Experience: If you have experience working in a support environment or with enterprise products, make sure to highlight this in your application. Discuss any specific projects where you’ve implemented solutions that improved customer satisfaction or streamlined processes.
How to prepare for a job interview at WHD Consulting Ltd.
✨Showcase Your SQL Skills
Be prepared to discuss your experience with SQL in detail. Bring examples of past projects where you used SQL to solve problems or improve processes. This will demonstrate your technical expertise and ability to apply it in a support environment.
✨Emphasise Customer Service Experience
Since the role involves building strong relationships with customers, highlight any previous experience in customer service. Share specific instances where you successfully resolved issues or improved customer satisfaction, as this will show your commitment to high-touch service.
✨Demonstrate Project Management Skills
Familiarise yourself with project management methodologies and be ready to discuss how you've applied them in past roles. Mention any tools you’ve used for scoping and estimation, as this is crucial for the implementation projects you'll be handling.
✨Prepare for Technical Questions
Expect questions about the technical aspects of the company's software and how you would troubleshoot implementation issues. Brush up on the application architecture and infrastructure related to their products, as this knowledge will set you apart from other candidates.
