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- Tasks: Manage sales calls and provide top-notch customer service to build lasting relationships.
- Company: Join a fast-growing business in Brentford with a vibrant team culture.
- Benefits: Earn ÂŁ26,520 plus uncapped commission and enjoy competitive perks.
- Why this job: Be part of a dynamic team where your sales skills can shine and grow.
- Qualifications: 2 years in a call centre, excellent communication, and a knack for sales.
- Other info: Enjoy training, mentoring, and recognition for your hard work.
The predicted salary is between 21000 - 30000 ÂŁ per year.
An excellent opportunity to join a growing business in their sector. Our client is looking for a Call Centre Sales Advisor to join their Call Centre team in Brentford, London.
Responsibilities
- Manage both inbound and outbound sales calls.
- Manage existing customer queries via telephone and email.
- Provide excellent level of customer service to our existing and potential customers and build long lasting relationships.
- Maintain in-depth service knowledge and understanding of Access products and services; tailor quotations based on customer requirements and upsell ancillary products.
- Process deposits, communicate customers' requirements accurately and schedule followâup contact.
- Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements.
- Assist with performance reporting.
- Escalate complaints to the appropriate line of authority.
- Comply with all Health and Safety Legislation.
- Any other tasks assigned by the Line Manager and Senior Management.
Skills and Experience
- At least 2 years of proven work experience in a Call/Contact Centre environment.
- Excellent verbal and written communication skills and great interpersonal skills.
- Complaint handling experience will be advantageous.
- Be proficient in MS Office skills.
- Well organised and selfâdriven individual with demonstrated ability to prioritise and effectively complete multiple tasks.
- A great team player comfortable working in a small team environment.
- Have the ability to work under pressure and meet deadlines.
About You
- You are a natural salesperson with a canâdo attitude.
- You thrive on performance and positive results.
- You are adaptable and willing to learn.
Package
- ÂŁ26,520 per annum + UNCAPPED commission + competitive benefits.
Benefits
- Excellent career in a fastâgrowing business.
- Training & Mentoring program for great career progression.
- Company Sick Pay.
- Access to exclusive perks via Perkbox membership.
- Long Service recognition.
- 20 days holiday per year plus bank holidays.
Call Centre Advisor in Leeds employer: Whatsoninwestlondon
Contact Detail:
Whatsoninwestlondon Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Call Centre Advisor in Leeds
â¨Tip Number 1
Get to know the company inside out! Research their products and services so you can chat confidently about how you can help customers. This will show you're genuinely interested and ready to hit the ground running.
â¨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend or family member. This will help you get comfortable with managing customer queries and upselling like a pro.
â¨Tip Number 3
Be ready to share your success stories! Think of examples from your past experience where youâve excelled in sales or handled complaints effectively. This will give you a great edge during interviews.
â¨Tip Number 4
Donât forget to apply through our website! Weâre all about making the process smooth for you, and applying directly helps us keep track of your application. Plus, it shows youâre keen on joining our team!
We think you need these skills to ace Call Centre Advisor in Leeds
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights your experience in a Call Centre environment. We want to see how your skills match the role, so donât be shy about showcasing your sales achievements and customer service successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why youâre the perfect fit for the Call Centre Sales Advisor role. Share specific examples of how you've excelled in similar positions and how you can bring that success to our team.
Show Off Your Communication Skills: Since this role involves a lot of talking, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and engaging â we want to feel your personality through your words!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the easiest way for us to receive your application and ensures youâre considered for the role. Plus, it shows us youâre keen to join our team!
How to prepare for a job interview at Whatsoninwestlondon
â¨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
â¨Practice Your Sales Pitch
As a Call Centre Sales Advisor, you'll need to demonstrate your sales skills. Prepare a brief sales pitch for a product or service and practice it. This will help you articulate your thoughts clearly during the interview.
â¨Showcase Your Customer Service Skills
Be ready to discuss specific examples of how you've handled customer queries or complaints in the past. Highlight your ability to build relationships and provide excellent service, as this is crucial for the role.
â¨Prepare for Role-Play Scenarios
Many call centre interviews include role-play scenarios to assess your response to customer interactions. Be prepared to think on your feet and demonstrate your problem-solving skills in these situations.