Client‑Facing Workplace & Facilities Coordinator in Reading

We are looking for an individual who will provide a world-class, client-facing experience, ensuring front of house and facilities operations run efficiently. You will act as an ambassador for a major financial services client and ISS Front of House and Facilities Management Services.

Key Responsibilities

• Ensure the smooth day-to-day operation of the client site, acting as the primary point of contact for all facilities management related matters.
• Manage reception and front-of-house services, welcoming visitors, clients, and employees in a professional and friendly manner.
• Deliver high-quality customer service by responding promptly and professionally to enquiries in person, by phone, and via email, escalating issues where appropriate.
• Provide administrative support, including managing documentation, updating records, coordinating meetings, handling correspondence, and supporting office processes.
• Coordinate daily workplace operations, ensuring meeting rooms, office supplies, and shared spaces are well maintained and fit for purpose.
• Support health and safety compliance by following procedures, completing checks, reporting hazards, and maintaining accurate records (training provided).
• Liaise with internal teams and external suppliers to resolve issues, maintain services, and support smooth workplace operations.
• Adapt to changing priorities, proactively addressing challenges and supporting ad-hoc tasks to ensure efficient workplace performance.

Professional and Personal Competencies/Qualifications

• Strong communication and customer service skills, with confidence in a client-facing reception or hospitality environment.
• Excellent organisational and administrative abilities, with the capability to manage multiple tasks accurately and efficiently.
• High attention to detail and a reliable approach to following processes and maintaining standards.
• Problem-solving skills and adaptability, with the ability to respond positively in a fast-paced environment.
• Willingness to learn and follow health and safety procedures, with training provided.
• Previous experience in hospitality, reception, or health and safety is desirable.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.