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- Tasks: Review ASB reports, prioritise risks, and provide expert advice to the contact centre.
- Company: Join a supportive team in Norwich focused on community welfare.
- Benefits: Competitive pay of £20.08ph PAYE and valuable experience in a temporary role.
- Other info: Opportunity for career growth and a chance to work in a dynamic environment.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and ability to handle complex cases.
The predicted salary is between 40000 - 40000 £ per year.
Tenancy Specialist needed in Norwich. This is a temporary contract initially paying £20.08ph PAYE. The successful candidate will be responsible for reviewing all new ASB reports and will prioritise these according to the risk. The Tenancy Specialist Triage Officer will provide expert advice to the contact centre on more complex cases, identify and correct errors and gather crucial information from complainants in addition to providing a responsive support service to regional teams.
They will be providing contact centre colleagues with advice on how to correctly log and categorise ASB cases, considering thresholds for investigation.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
Tenancy Specialist PXC1 in Nottingham employer: Whatsoninnorwich
Contact Detail:
Whatsoninnorwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Specialist PXC1 in Nottingham
✨Tip Number 1
Make sure you know the ins and outs of the Tenancy Specialist role. Brush up on your knowledge about ASB reports and how to prioritise them. This will help you stand out during interviews!
✨Tip Number 2
Network with professionals in the field! Reach out to current or former Tenancy Specialists on LinkedIn. They can provide insights and maybe even refer you to opportunities.
✨Tip Number 3
Practice your interview skills! Prepare answers for common questions related to tenancy issues and ASB cases. We recommend doing mock interviews with friends or using online resources.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role. Good luck!
We think you need these skills to ace Tenancy Specialist PXC1 in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Specialist role. Highlight relevant experience and skills that match the job description, especially around ASB reports and providing support to teams.
Craft a Catchy Cover Letter: Don’t skip the cover letter! Use it to showcase your passion for the role and how your background makes you a perfect fit. Keep it concise but impactful, and don’t forget to mention the reference number PXC1.
Be Clear and Concise: When filling out your application, be clear and concise in your responses. We want to see your qualifications and skills without wading through unnecessary fluff. Stick to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being considered. It’s straightforward and ensures your application gets to us directly. Don’t miss out!
How to prepare for a job interview at Whatsoninnorwich
✨Know Your ASB Inside Out
Make sure you brush up on your knowledge of Anti-Social Behaviour (ASB) reports. Understand the common types of cases and how they are prioritised. This will help you demonstrate your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified and corrected errors in complex situations. Highlight your ability to gather crucial information and provide effective support, as this is key for the Tenancy Specialist role.
✨Familiarise Yourself with Contact Centre Dynamics
Since you'll be advising contact centre colleagues, it’s important to understand their processes. Research how ASB cases are logged and categorised, and think about how you can improve these processes.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios related to ASB reports. Practice articulating your thought process and decision-making skills, as this will show your ability to handle the responsibilities of the role effectively.