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- Tasks: Provide top-notch customer service and support residents with their enquiries.
- Company: Whatsoninnorwich, a community-focused organisation dedicated to resident satisfaction.
- Benefits: Starting salary of £27,025, enhanced leave, pension scheme, and health benefits.
- Other info: Hybrid role with opportunities for career progression.
- Why this job: Be the first point of contact and make a real difference in residents' lives.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 27025 - 27025 £ per year.
Whatsoninnorwich is looking for an experienced Customer Service Advisor to provide exceptional service as the first point of contact for residents. This role involves managing enquiries, maintaining records, and supporting residents with digital services. The position is hybrid, requiring at least 2 days in the Norwich office, and offers a starting salary of £27,025 per annum with potential progression. Benefits include enhanced annual leave, a contributory pension scheme, and health benefits.
Housing Customer Care Advisor (Hybrid) in Norwich employer: Whatsoninnorwich
Contact Detail:
Whatsoninnorwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Care Advisor (Hybrid) in Norwich
✨Tip Number 1
Make sure you know the company inside out! Research Whatsoninnorwich and understand their values, services, and the community they serve. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Think about common enquiries you might face as a Housing Customer Care Advisor and prepare your responses. We want to see how you handle tricky situations, so role-playing with a friend can really help.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and customer service. This can give you insider tips and maybe even a referral, which can boost your chances of landing that job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make it happen!
We think you need these skills to ace Housing Customer Care Advisor (Hybrid) in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Housing Customer Care Advisor role. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Digital Skills: Since this role involves supporting residents with digital services, make sure to mention any tech-savvy skills you have. We’re looking for someone who can help residents navigate online services with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Whatsoninnorwich
✨Know Your Stuff
Before the interview, make sure you understand what the role of a Housing Customer Care Advisor entails. Familiarise yourself with common customer service scenarios and how to handle them effectively. This will show that you're prepared and genuinely interested in the position.
✨Showcase Your Communication Skills
As the first point of contact for residents, your communication skills are crucial. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Emphasise Digital Savvy
Since the role involves supporting residents with digital services, highlight any experience you have with online platforms or tools. Be ready to discuss how you can help residents navigate these services, as this will demonstrate your ability to adapt to their needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of enquiries you’ll be handling, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.