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For Companies At a Glance
- Tasks: Lead a new Service Desk team, manage performance, and oversee daily operations.
- Company: Join a dynamic tech company in Leeds focused on innovation and growth.
- Benefits: Enjoy competitive pay, career progression, and a supportive work environment.
- Why this job: Perfect for those eager to step into Operations Management and make an impact.
- Qualifications: Experience in a similar role with strong communication and leadership skills required.
- Other info: Fast-paced environment with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Wanted to head up a brand-new Service Desk in the Leeds area. Ideally, you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up!
Successful candidates must have experience within a similar position and be comfortable with proactively overseeing 5 reports, performance management, setting KPI’s, as well as resource management and handling escalations.
You should have excellent communication skills to handle stakeholder management and 3rd party interaction. If you have any experience with service transitions, continuous improvement, and implementation of processes and procedures, then you will have a huge advantage!
We are only interested in candidates who are keen to progress themselves – this is an ideal opportunity to break into Operations Management!
Apply Now! We need to move quickly!
Service Desk Manager employer: Whatsoninleeds
Contact Detail:
Whatsoninleeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Familiarise yourself with the latest trends in service desk management and technology. Being knowledgeable about current tools and methodologies will not only boost your confidence but also impress us during any discussions.
✨Tip Number 2
Network with professionals in the industry, especially those who are already in managerial roles. Engaging with them can provide you with insights into what we value in a Service Desk Manager and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with performance management and KPI setting in detail. We want to hear specific examples of how you've successfully led teams and improved service delivery in your previous roles.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Whether it's during a phone call or an interview, demonstrating your ability to manage stakeholders effectively will set you apart from other candidates.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing service desks, including any specific achievements in performance management and resource allocation. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership experience and your ability to handle escalations and stakeholder management. Share specific examples of how you've successfully implemented processes or improved service delivery in previous roles.
Highlight Relevant Skills: Clearly outline your communication skills and any experience you have with service transitions and continuous improvement initiatives. This will demonstrate your readiness for the responsibilities of a Service Desk Manager.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no typos or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at Whatsoninleeds
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll be overseeing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have with performance management and setting KPIs.
✨Demonstrate Your Technical Knowledge
Since this role is within a technology environment, it's crucial to show that you understand the technical aspects of service desk operations. Brush up on relevant technologies and be ready to discuss how you've implemented processes or handled escalations in previous roles.
✨Prepare for Stakeholder Management Questions
Excellent communication skills are key for this position. Think about times when you've had to manage stakeholders or interact with third parties. Prepare specific examples that demonstrate your ability to communicate effectively and resolve conflicts.
✨Express Your Desire for Growth
The company is looking for candidates who are keen to progress. Be sure to articulate your career aspirations and how this role fits into your long-term goals. Show enthusiasm for the opportunity to break into Operations Management.
