WhatsApp Support Experience Engineer

Social network you want to login/join with: WhatsApp Support Experience Engineer, London col-narrow-left Client: WhatsApp Location: London, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Reference: f940e0aa8d8b Job Views: 4 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: Responsibilities Extend our support platform and internal tools by building workflows and high-quality tools that enable operations to scale Guide design and code reviews Use software engineering skill sets to drive meaningful business impact by looking at problems through an operational lens Business case development to support new and improved processes for consumers, businesses and partners that leverage our products. Work extensively with our cross-functional stakeholders like engineering, product management, legal, partnerships, business development and marketing. Drive and measure tool health, while supporting bug and incident management processes. Communicate and collaborate cross-functionally to align priorities with stakeholders across WhatsApp and influence organizational roadmaps. Gather, analyze and utilize relevant data to develop ways to improve the overall support experience BA / BSc degree in Engineering, Computer Science or related field or international equivalent Experience in programming Experience in project management experience communicating with people at all levels (internal and external) Experience leading major initiatives successfully and building and shipping high quality work Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch Experience communicating with cross-functional partners (both technical and non-technical audiences) Experience improving stability through thoughtful code reviews, appropriate testing, proper rollout, monitoring, and proactive changes Preferred Qualification Ability to work autonomously and prioritize work with minimal input Proven ability to collaborate and communicate across a global team Experience with internal tool development incorporating WFM capabilities and bug management Experience with customer support/operations software-oriented projects Knowledgeable in driving solutions for global operational teams Experience working in a technology company, consulting firm or equivalent fast-paced environment #J-18808-Ljbffr