Client Director Apply now

Client Director

London Full-Time 48000 - 72000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and manage 3-4 agency clients, delivering top-notch media planning and strategic recommendations.
  • Company: The Specialist Works is an independent agency focused on innovative media and marketing solutions.
  • Benefits: Enjoy a flexible work environment, a 9-day fortnight, and share options for all employees.
  • Why this job: Join a dynamic team that values curiosity and creativity while making a real impact for high-growth brands.
  • Qualifications: Media agency experience with strong client management skills and a track record of successful multi-channel campaigns.
  • Other info: We celebrate diversity and are committed to creating an inclusive workplace for everyone.

The predicted salary is between 48000 - 72000 ÂŁ per year.

Company Overview: The Specialist Works is an independent media and marketing services agency. With an evidence-based approach, we provide media planning and buying, data science, brand partnerships, and creative solutions. Our independence gives us the freedom to keep challenging the status quo to achieve even better results. Everything we do – from the people we hire to the tools we build – is about future proofing our clients. Our capabilities have been built and shaped by their needs. Our ‘what’s possible?’ methodology is grounded in curiosity and naturally leads to better solutions. It means, when presented with a challenge, we look beyond the standard answer to see if there’s a better way. It’s a way of thinking that keeps us on our toes and focused on exceeding expectations. Happy TSW clients are now our greatest advocates. We’ve grown with them – operating in offices across 3 continents by adding innovative, high-impact services at a purposeful pace. We believe in being bold. TSW’s mission is to define and create the agency of choice for high-growth brands worldwide. Department Purpose: The Client Team provides strategic planning support and coordination across all media to guide clients along their growth journey. We are the ‘front of house’ team that represents the TSW business for all clients. We are the fulcrum that enables our clients to navigate through our agency services and the wider media landscape. We deliver best-in-class strategic recommendations in multiple territories and outstanding account management to facilitate our clients meeting their business goals, ensuring they always have the right resource at the right time from across the agency. Position Title: Client Director You will be directing the business of 3/4 agency clients, free from the shackles of network agency deals to lead best-in-class planning recommendations. You’ll also be a leader of people, managing and developing other TSW’ers, like a guiding light; your attitude and positive behaviour will filter through the rest of the team. You’ll have a can-do attitude and an infectious ‘ What’s Possible ’ approach to delivering the best work our clients have seen. You’ll get the best work out of a willing team. Reports to: Group Client Director Reporting Staff: Client Manager/ Senior Client Exec / Client Exec Main Accountabilities: Establish yourself as the lead on your clients’ business, recognised by all as the spearhead for the accounts. Accountable for owning and interrogating client briefs to produce the highest quality responses. You will be overseeing the planning process from briefing all the way through to campaign evaluation for consistency and future learning. Effectively plan and communicate cross-channel strategy/approach/planning for current and prospective clients – working closely with our Activation specialists regarding the effective implementation and delivery of campaigns. Your experience across both Online and Offline channels will be evidence within this. Within Online, we expect the Client Director to understand Online channels and platforms in detail, as part of the wider media mix and the implications they have on account set-up, measurement, and ongoing optimisation. Oversee the performance of your client’s campaigns and proactively identify areas for improvement and optimisations. Understanding the Client’s business dynamics so we can deliver highly relevant responses to briefs. Anticipating and resolving client challenges by quickly identifying opportunities and threats. Working closely with the senior team (Group Client Director and Managing Partner), you’ll keep them informed of these and know when they need to step in. Providing guidance and training to your team, the wider client team, and specialists with ongoing feedback to constantly improve our agency offering. Be a pivotal part of new business pitch teams, coordinating and presenting responses. Key Deliverables: What will this role deliver in 6, 9, 12 months? Established strong relationships with your clients, so that both the client and internal specialist teams can identify your role in leading the day-to-day account. Demonstrated your expertise in diagnosing briefs and applying the planning process to deliver best-in-class recommendations across an integrated channel plan(s). Demonstrated solid understanding of the strategic purpose and benefits of channels, platforms, and media types and lead the discussions and recommendations to clients with support from channel specialists. Filtered this understanding across the broader account teams. Shown understanding of market dynamics and how this can affect the role for comms. Applied tools & systems to client briefs to deliver insight and inspiration. Presented response to briefs & communicated to clients (written & oral) – providing confidence in the strategic direction and performance of campaigns. Pulled insight from data and used it to develop ideas with the teams. Kept things simple, no matter how complicated they are! Shown ability to tell a story, to take clients on a journey through your response to briefs. Established yourself as a line manager and leader within the client team. Technical Requirements: Detailed understanding of core planning principles and their application to campaigns (Brand and Performance). Detailed understanding of different KPIs by media channel and their relationship with both planning principles and business outcomes. Strong knowledge of planning tools (TGI, Ad Intel, Touchpoints, etc.) and measurement tools (Google Analytics, etc.). Multi-media planning expertise (Offline and Online channels). Strong knowledge of Online media platforms and associated technologies. Strong knowledge of the planning principles that impact deployment across them. We’re not looking for someone who will spend all day “in platform” – rather someone who has experience working with them, can deliver best in class planning across them, and ensure the delivery is always meeting expectations of the plan. Awareness of the broader media and marketing ecosystem, online and offline, and how it can be connected, e.g., through search. Experience: Essential: Media agency experience, with recent experience leading the planning of multi-channel campaigns. Plenty of experience translating a detailed understanding of key planning principles into media implementation for both offline and online channels. Experience working on performance-focused campaigns, delivering detailed reporting and analysis, alongside strategic measurement recommendations. Extensive experience planning or buying online media campaigns (e.g., search, social, display). Strong client communication and management skills, including project management and conflict resolution – this role involves significant client interaction so this is critical. Management experience. A track record of winning, growing, and retaining clients in an agency or consultancy environment. Nice to Have: Previous experience working hands-on delivering performance campaigns. Previous experience working hands-on building and optimising campaigns in online media platforms (e.g., paid search, paid social). Experience of working with external agencies (Creative/BTL/PR). We provide an exciting, fast-paced, people-first environment that allows everyone to grow, learn, and thrive. We encourage a flexible way of working to adapt to personal circumstances, individual, and business needs. Currently operating a 9-day fortnight, meaning staff have every other Friday off! We offer all our employees share options, and we’ve built a benefits package that invests in our employees’ long-term personal and professional growth and wellbeing. Our Values: – Passion: You share your excitement about what drives you. – Inquisitiveness: Ask “what’s possible?” Ask “why not?”. – Caring: Be a good professional, a good colleague, and a good human. – Knowledge: Know plenty. Share it. Learn more. And we live them every day #IamPICK Sound good to you? Then get in touch. We don’t bite. At The What’s Possible Group our culture, our creativity, and our passion is powered by people. People just like you. Diversity and difference drive innovation, not only for us but also for our clients and is at the heart of everything that we do. The What’s Possible Group is proud to be an equal opportunities employer. We welcome applications from all, regardless of race, gender, disability, religion, sexual orientation, or age as we seek to recruit the very best at The What’s Possible Group from a diverse talent pool. If you require flexible working options please still get in touch and we’ll be as accommodating as we can. #J-18808-Ljbffr

Client Director employer: What's Possible Group

At The Specialist Works, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through our flexible working arrangements, including a 9-day fortnight, and a comprehensive benefits package that supports both personal and professional development. Join us in a vibrant environment where your ideas are valued, and together, we can redefine what's possible for high-growth brands worldwide.
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Contact Detail:

What's Possible Group Recruiting Team

StudySmarter Expert Advice đŸ€«

We think this is how you could land Client Director

✹Tip Number 1

Familiarize yourself with the latest trends in media planning and buying, especially in both online and offline channels. This knowledge will help you demonstrate your expertise during interviews and discussions with our team.

✹Tip Number 2

Showcase your leadership skills by preparing examples of how you've successfully managed teams and client relationships in the past. We value a positive attitude and a 'What's Possible' approach, so be ready to share your experiences.

✹Tip Number 3

Research The Specialist Works and understand our unique approach to media and marketing services. Being able to articulate how your values align with ours will set you apart as a candidate who truly fits our culture.

✹Tip Number 4

Prepare to discuss specific campaigns you've worked on, focusing on your role in planning, execution, and optimization. Highlighting measurable outcomes will demonstrate your ability to deliver best-in-class recommendations.

We think you need these skills to ace Client Director

Strategic Planning
Client Relationship Management
Multi-Channel Campaign Planning
Performance Analysis
Project Management
Conflict Resolution
Data-Driven Decision Making
Online Media Expertise
Offline Media Expertise
Communication Skills
Team Leadership
Market Dynamics Understanding
Measurement Tools Proficiency
Creative Problem Solving
Adaptability

Some tips for your application đŸ«Ą

Understand the Company Culture: Before applying, take some time to understand The Specialist Works' values and culture. Highlight how your personal values align with their emphasis on passion, inquisitiveness, caring, and knowledge in your application.

Tailor Your CV: Make sure your CV reflects your media agency experience and showcases your ability to lead multi-channel campaigns. Include specific examples of how you've successfully managed client relationships and delivered results.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your 'what's possible?' mindset and provide examples of how you've challenged the status quo in previous roles to achieve better outcomes.

Showcase Relevant Experience: When detailing your experience, focus on your understanding of both online and offline channels. Provide concrete examples of campaigns you've led, emphasizing your strategic planning skills and ability to optimize performance.

How to prepare for a job interview at What's Possible Group

✹Show Your Strategic Thinking

Demonstrate your ability to think strategically about media planning and buying. Prepare examples of how you've successfully navigated complex client briefs and delivered best-in-class recommendations across multiple channels.

✹Highlight Your Leadership Skills

As a Client Director, you'll be leading a team. Share your experiences in managing and developing team members, and how your positive attitude has influenced team dynamics and performance.

✹Understand the Client's Business

Research the clients you will be working with and understand their business dynamics. Be ready to discuss how you can deliver highly relevant responses to their briefs and anticipate potential challenges.

✹Communicate Clearly and Confidently

Effective communication is key in this role. Practice presenting your ideas clearly and confidently, both in writing and verbally. Be prepared to tell a compelling story that takes clients on a journey through your strategic recommendations.

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