At a Glance
- Tasks: Support schools by coordinating cleaning services and ensuring quality outcomes.
- Company: Join the NSW Department of Education, dedicated to inspiring lifelong learners.
- Benefits: Enjoy flexible working arrangements, competitive salary, and generous leave conditions.
- Other info: Opportunities for career growth and a commitment to safety and professionalism.
- Why this job: Make a real impact in your community while enjoying variety and autonomy.
- Qualifications: Strong organisational skills and excellent communication are essential.
The predicted salary is between 99938 - 110271 € per year.
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
Temporary Full – Time up to 30/09/2029
Location: Tamworth
Salary: Clerk Grade 5/6 with salary ranging from $99,938 to $110,271 + super and annual leave loading
Be part of a brand-new team improving the standard of cleaning services across NSW public schools.
About Cleaning Services
The NSW Government’s reforms to public sector cleaning services entail the NSW Department of Education taking over management of the state’s Whole-of-Government cleaning contracts from January 1, 2026. A team has been established to deliver an enhanced Whole-of-Government cleaning contract for alignment and delivery of all program streams, including Governance, ITD, Recruitment and Risk Management.
About the role
This role offers a great opportunity for someone who enjoys working closely with local schools and communities while having the flexibility to travel across a rural region. As a Cleaning Services Officer, you’ll play an important part in supporting safe, clean, and well‑maintained learning environments by coordinating inspections, tracking service issues, and helping ensure contractors deliver quality outcomes.
With multiple office locations across NSW, you’ll have the benefit of flexible working arrangements that support regional living while still being part of a statewide team. If you value meaningful community impact, enjoy building relationships with school staff and contractors, and appreciate a role that gets you out on the road as well as working with data and reporting, this position offers a rewarding blend of autonomy, variety, and purpose.
About you
You are a reliable and organised professional who takes pride in supporting schools and communities through high‑quality service delivery. You excel in roles where accuracy, responsiveness, and clear communication are essential, and you bring a practical approach to resolving issues and maintaining strong working relationships. Your ability to balance administrative tasks with travel and on‑site engagement enables you to support day‑to‑day cleaning service operations with confidence and care.
The ideal candidate will have:
- Strong organisational skills and attention to detail, with the ability to maintain accurate records, track issues, and support effective reporting.
- Excellent communication and customer service skills, enabling positive and productive interactions with principals, school staff, contractors, and colleagues.
- Confidence in coordinating inspections, scheduling site visits, and preparing documentation to support contract oversight and assurance activities.
- A practical understanding of service delivery, issue management, and compliance requirements, ideally within facilities, cleaning services, or a similar operational environment.
- A commitment to safety, professionalism, and continuous improvement, contributing to cleaner, safer learning environments across rural NSW.
Join us and help shape how cleaning services are delivered across our schools.
Key Knowledge and Experience
- Knowledge of cleaning service delivery standards, compliance requirements, and contractor performance monitoring.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Current and valid driver’s licence and willingness to travel across the assigned region.
- Current and valid Working with Children Check clearance for paid employment.
- Demonstrated understanding of and commitment to the value of public education.
Benefits
- Flexible working arrangements
- 35 hour working week
- Competitive salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Please refer to the Applicant’s Guide to Applying to assist you with your application.
Targeted Questions
- Describe a time when you worked with a stakeholder that was resistant to change? How did you influence the stakeholder and what was the outcome? (300 words)
- Describe a time when you looked at a process and improved it? What was your approach and what was the outcome? (300 words)
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment, you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: 27 May 2026 at 11:59pm.
For role enquiries please contact Simon Beveridge via email on Simon.Beveridge@det.nsw.edu.au. For recruitment related enquiries, please contact Sonia Buidan via projectrecruitment@det.nsw.edu.au.
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
Cleaning Services Officer in Tamworth employer: What's On
The NSW Department of Education is an exceptional employer, offering a supportive work culture that values community impact and employee growth. With flexible working arrangements, competitive salaries, and generous leave conditions, employees can thrive in their roles while contributing to cleaner, safer learning environments across rural NSW. Join a dedicated team where your efforts directly enhance the educational experience for students and communities alike.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Services Officer in Tamworth
✨Tip Number 1
Get to know the company! Research the NSW Department of Education and their cleaning services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees or others in the industry on platforms like LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences and how they relate to the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially for those targeted questions about stakeholder management and process improvement.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Cleaning Services Officer in Tamworth
Some tips for your application 🫡
Tailor Your Cover Letter:Make sure your cover letter speaks directly to the role of Cleaning Services Officer. Highlight your organisational skills and experience in service delivery, showing us how you can contribute to cleaner, safer learning environments.
Showcase Your Communication Skills:In your application, emphasise your excellent communication and customer service skills. We want to see how you’ve positively interacted with stakeholders in the past, especially in challenging situations.
Be Specific in Your Responses:When answering the targeted questions, be specific about your experiences. Use clear examples that demonstrate your problem-solving abilities and how you’ve improved processes in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your resume and cover letter, ensuring you’re considered for this exciting opportunity.
How to prepare for a job interview at What's On
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Cleaning Services Officer. Familiarise yourself with the key aspects of the job, such as coordinating inspections and tracking service issues. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed stakeholder relationships or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only showcase your experience but also highlight your problem-solving skills, which are crucial for this position.
✨Showcase Your Communication Skills
Since this role involves interacting with school staff, contractors, and colleagues, be ready to discuss how you effectively communicate and build relationships. Practice articulating your thoughts clearly and concisely, as strong communication is key to ensuring positive outcomes in cleaning service delivery.
✨Demonstrate Your Commitment to Safety and Quality
Be prepared to discuss your understanding of safety standards and compliance requirements in cleaning services. Highlight any relevant experience you have in maintaining high-quality service delivery and your commitment to continuous improvement. This will show that you take pride in creating safe and clean learning environments.
