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- Tasks: Support VR customers with a top-notch experience via social media and online platforms.
- Company: Join a dynamic team at our Belfast VR Hub, focused on innovation.
- Benefits: Earn £14.65 per hour plus perks like discounts, paid holidays, and free healthcare.
- Other info: Enjoy a vibrant work culture with opportunities for personal and professional growth.
- Why this job: Dive into the exciting world of virtual reality while helping users thrive.
- Qualifications: Fluent in English, social media savvy, and a passion for VR gaming is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.
Location: Permanently site based, at our Belfast VR Hub (BT1 3NR).
Hours: Scheduled between 10pm and 7am Monday – Sunday.
Contract: 40 hours paid production. Salary: £14.65 per hour + additional perks and company benefits to help support your unique lifestyle.
Language qualifier: Must be fluent in English (C1 CEFR level).
What’s in it for you:
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program – a range of support and resources, accessed free.
- Wrkit platform – access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year).
- UNUM Dental cover – comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC).
Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by:
- Supporting VR customers providing a ‘white glove’ experience via social media, online chat platforms and other communication channels such as voice, E-Mails and WhatsApp.
- Owning and resolving issues for customers using the tools and resources provided.
- Delivering assistance in an engaging manner – supporting customers at all experience levels.
- Providing professional responses to user comments and questions and resolution of problems and issues.
- Helping identify opportunities to reduce customer effort and drive User satisfaction.
- Identifying and understanding customer pain-points, at the earliest opportunity.
- Monitoring forum channels; reviewing, identifying issues or concerns and escalating/actioning situations as appropriate.
- Actively contributing to a knowledge base of resolution.
- Providing engagement activity support and overall community management services.
- Continually monitoring activity and interpreting posts correctly, ensuring that responses are tailored according to the client and their products’ brand personality, answering all questions posed fully and accurately.
- Creating and promoting engaging responses that encourage participation.
- Developing user-generated content to ensure that the online community is achieving its goals.
Concentrix is a great match if you:
- Have professional experience or an in-depth understanding of social media support.
- Fluent in English (C1 CEFR level).
- Typing speed 55 WPM and accuracy of 95%.
- Experience or interest in virtual reality gaming is desirable.
Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work: In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Social Media Advisor - Nighshift in Southampton employer: Whats On In Northern Ireland
Contact Detail:
Whats On In Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Advisor - Nighshift in Southampton
✨Tip Number 1
Get your social media game on point! Before you even think about applying, make sure your own social profiles reflect the skills and vibe that the job requires. Show off your engagement skills and creativity – potential employers will be checking!
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. A personal connection can really give you an edge.
✨Tip Number 3
Prepare for the interview by practising common questions related to social media support and VR. Think about how you would handle specific customer scenarios. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly. Let’s get you in the door!
We think you need these skills to ace Social Media Advisor - Nighshift in Southampton
Some tips for your application 🫡
Show Your Passion for Social Media: When you're writing your application, let us see your enthusiasm for social media! Share any relevant experiences or projects that highlight your skills in engaging with online communities. We love seeing candidates who are genuinely excited about the role.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight your experience with VR or gaming if you have it, and don’t forget to mention your typing speed and accuracy. We want to know how you can bring value to our team!
Be Professional Yet Engaging: Remember, this role is all about providing a ‘white glove’ experience. Your written application should reflect that! Use a friendly tone while maintaining professionalism. Show us you can communicate effectively, just like you would with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Whats On In Northern Ireland
✨Know Your VR Stuff
Make sure you brush up on your knowledge of virtual reality and gaming. Familiarise yourself with the latest trends and technologies in the VR space, as well as any popular games or platforms. This will show that you're genuinely interested and can engage with customers effectively.
✨Master Social Media Etiquette
Since you'll be providing support via social media, it's crucial to understand the nuances of communication on these platforms. Practice crafting professional yet engaging responses, and be ready to demonstrate your typing speed and accuracy during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. Think about specific situations where you identified pain points and took action to improve user satisfaction. This will highlight your ability to own and resolve issues effectively.
✨Engage with the Community
Be ready to discuss how you would contribute to building an online community. Think of creative ways to encourage user-generated content and engagement. Showing that you can promote participation will set you apart as a candidate who understands the importance of community management.