International Strategy & Operations Senior Manager, Commerce (German Speaking) in London

The Commerce Strategy & Operations team drives business decisions across our entire marketplace ecosystem, including buyer experience, seller experience, trust & risk, fraud, logistics, and payments. In this role, you will:

• Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s users.
• Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability.
• Lead complex, cross‑functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes.
• Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs.
• Serve as a strategic thought partner to senior leaders, providing data‑driven recommendations and tradeoffs to inform decision‑making.
• Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience.

Team members in this role are required to be within commuting distance of our London or Dublin hubs.

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they’re building. They care more about outcomes than credit and stay close to the product and the people using it.

As our next Commerce Strategy & Operations team member, you should have 8‑10 years of experience in strategy and operations roles (e.g., consulting, finance, general management, operations), plus:

• Proven experience developing and executing strategies that drive scalable, high‑quality operations in ambiguous, fast‑paced environments.
• Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions.
• Demonstrated success leading large, cross‑functional initiatives from concept through execution.
• Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long‑term growth.
• Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership.
• Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is a plus.
• Fluent in German and English.

Benefits include:

• Generous Holiday and Time off Policy.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support.
• Home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits including monthly allowance for wellness and annual allowance towards Childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
• Monthly allowance to dogfood the app.
• Parental Leave: 16 weeks of paid parental leave + one month gradual return to work.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.