Responsibilities
- Own the operating model and cross‑functional partnerships that enable scalable, high‑quality logistics across Whatnot's European markets
- Lead carrier performance and pricing health in international markets—monitoring key metrics, managing rate structures, and driving accountability with regional carrier partners
- Build and run operational response to shipping disruptions—owning the playbooks that ensure fast, reliable resolution for buyers and sellers across jurisdictions
- Drive Whatnot's international carrier strategy and feed the product roadmap—identifying gaps by market and surfacing prioritised opportunities to Product and Engineering
- Navigate the regulatory and compliance complexity of logistics in Europe, including customs, duties, and VAT requirements
- Partner with senior leaders across BD, Finance, Product, and Operations to advance a EU logistics with seamless user experiences and competitive pricing
Team members in this role are required to be within commuting distance of our London hub.
Qualifications
- 8–10 years of experience in strategy and operations roles (e.g., consulting, logistics, carrier operations, cross‑border commerce)
- Deep, hands‑on experience in logistics—specifically within European markets—including direct carrier relationship management, customs/compliance navigation, and regional fulfilment operations
- Proven track record of building and scaling logistics programmes in high‑growth, fast‑moving environments, with the ability to operate at both strategic and executional levels
- Strong understanding of carrier economics and the complexity of managing multi‑carrier, multi‑market logistics networks across the UK and EU
- Process and systems thinker—identifying inefficiencies, building scalable operating models, and defaulting to repeatable systems over one‑off solutions
- Excellent cross‑functional skills, with the ability to influence and align across Product, Engineering, Business Development, Finance, and Operations
- Strong analytical judgment; proficiency in data analysis and reporting tools, with SQL or analytics platform experience (e.g., Looker, Sigma, Hex) a plus
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office set‑up allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401(k) offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work; company leave allowances run concurrently with country leave requirements which take precedence
Equal Opportunity Employer
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: £131K - £175K
