Sr. Solutions Consultant (EMEA)

Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

About the Role

We are looking for a stellar Senior Solutions Consultant to help drive growth at Whatfix. The ideal candidate will be an expert in the Whatfix platform from demo to Proof of Concept and will play a key role in supporting our Sales team by clearly articulating the value and benefits of our solution to prospects and customers. This role requires a strong track record of successfully evangelizing products through compelling presentations and live product demonstrations. Fluency in German is a must, as this role will involve working closely with German-speaking customers, prospects, and partners.

Responsibilities

• Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform.
• Partner with the Account Executives during (business) discovery calls and prepare / deliver presentations and product demonstrations explaining Whatfix products to prospects and customers.
• Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives.
• Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
• Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos.
• Respond to functional and technical elements of RFIs / RFPs with the assistance of Account Executives and Technical Sales Engineers.
• Convey feature input and customer requirements to Product Management teams.
• Partnering with sales executives to plan, prepare, and execute strategic deals in complex sales cycles, including Discovery Calls, Value Assessment calls, and more.
• Respond to objections during solution presentations and articulate the value and return on investment delivered.
• Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape.
• Understand and study Whatfix deployments across industries and develop industry best practices and use cases based on our current deployments.
• Self-driven interest to learn more about the customer’s business, digital transformation trends in their industry, and presenting a thought leadership on Whatfix solving their pain points.
• Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative product expertise for all customer needs.
• Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales).

Qualifications

• 5+ years Technical Pre-Sales / Sales Engineering / Solutions Consulting experience.
• Ability to study existing deployments across industries like Insurance, Technology, Financial Services, Healthcare and to communicate the use cases and results to new prospects from these industries.
• Background in understanding existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP), and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms.
• Experience as Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance, Healthcare, Technology, Financial Services, Manufacturing.
• Consultative selling experience; listening to customer needs and shaping a shared vision for a solution.
• Ability to creatively explain and present complex concepts in an easy to understand manner.
• Understanding of high-performance software and Enterprise SaaS.
• Excellent written and verbal communication skills to communicate professionally.
• Self-motivated with strong interpersonal and problem-solving skills.
• Ability to work well in a highly dynamic team environment focussed on providing above-industry-standard customer service.
• Ability to travel to on-site meetings.

Perks / Benefits

• Mac shop, work with the newest technologies.
• 25 days of PTO for the calendar year and 8-10 public & bank holidays.
• Equity Plan.
• Paid paternal / maternal leave.
• Monthly cell phone & internet stipend.
• Paid UberEats lunches daily.
• Private medical insurance & health cash plan.
• Pension plan.
• Group Life Insurance plan.
• Team and company outings.
• Learning and Development benefits.

At Whatfix, we value collaboration, innovation, and human connection. We believe that working together in the office five days a week fosters open communication, strengthens our community, and drives innovation, helping us achieve our goals more effectively. This role requires onsite work at our London office, located at 1 Kingdom Street, Paddington Central, London, W2 6BD. Relocation assistance is available.

Whatfix is an Equal Opportunity Employer and an E-Verify participant. All activities must comply with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.