Sr. Solutions Consultant (German / English Speaking) in City of London

Who are we? Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around.

At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work. This intelligence powers our entire product suite. Digital Adoption helps users get productive faster. Product Analytics uncovers friction and closes adoption gaps. Mirror allows employees to train in safe, simulated environments. These are embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.

Our upcoming AI-first products are already creating a buzz in the market. Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf. Whatfix Mirror 2.0 is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category. Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee. At Whatfix, we’re not just making software easier—we’re making AI work for people.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.

About the Role: We are looking for a stellar Senior Solutions Consultant to help drive growth at Whatfix. The ideal candidate will be an expert in the Whatfix platform from demo to Proof of Concept and will play a key role in supporting our Sales team by clearly articulating the value and benefits of our solution to prospects and customers. This role requires a strong track record of successfully evangelizing products through compelling presentations and live product demonstrations. Fluency in German is a MUST, as this role will involve working closely with German-speaking customers, prospects, and partners.

Responsibilities:

• Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform.
• Partner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers.
• Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives.
• Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
• Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos.
• Respond to functional and technical elements of RFIs/RFPs with the assistance of Account Executives and Technical Sales Engineers.
• Convey feature input and customer requirements to Product Management teams.
• Partnering with sales executives to plan, prepare, and execute strategic deals in complex sales cycles, including Discovery Calls, Value Assessment calls, and more.
• Respond to objections during solution presentations and articulate the value and return on investment delivered.
• Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape.
• Understand and study Whatfix deployments across industries and develop industry best practices and use cases based on our current deployments.
• Self-driven interest to learn more about customer's business, digital transformation trends in their industry, and presenting a thought leadership on Whatfix solving their pain points.
• Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative product expertise for all customer needs.
• Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales).

Qualifications:

• 5+ years Technical Pre-Sales / Sales Engineering / Solutions Consulting experience.
• Ability to study existing deployments across industries like Insurance, Technology, Financial Services, Healthcare and to communicate the use cases and results to new prospects from these industries.
• Background in understanding existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP), and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms.
• Experience as Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance, Healthcare, Technology, Financial Services, Manufacturing.
• Consultative selling experience; listening to customer needs and shaping a shared vision for a solution.
• Ability to creatively explain and present complex concepts in an easy to understand manner.
• Understanding of high-performance software and Enterprise SaaS.
• Excellent written and verbal communication skills to communicate professionally.
• Self-motivated with strong interpersonal and problem-solving skills.
• Ability to work well in a highly dynamic team environment focused on providing above-industry-standard customer service.
• Ability to travel to on-site meetings.

Perks / Benefits:

• Mac shop, work with the newest technologies.
• 25 days of PTO for the calendar year and 8-10 public & bank holidays.
• Equity Plan.
• Paid paternal/maternal leave.
• Monthly cell phone & internet stipend.
• Paid UberEats lunches daily.
• Private medical insurance & health cash plan.
• Pension plan.
• Group Life Insurance plan.
• Team and company outings.
• Learning and Development benefits.

At Whatfix, we value collaboration, innovation, and human connection. We believe that working together in the office 4 days a week fosters open communication, strengthens our community, and drives innovation, helping us achieve our goals more effectively. This role requires onsite/hybrid work at our London office, located at 1 Kingdom Street, Paddington Central, London, W2 6BD. Relocation assistance is available.

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.