Manager, Payroll & People Operation EMEA - Watford

You will be responsible for the Payroll & People operations for the following countries: UK, Ireland, Sweden, Norway, Denmark, Netherlands & Belgium, as well as supporting teams across the wider EMEA scope.

You will also be responsible for the day-to-day management of 5 Payroll Specialist/Senior Specialist, ensuring the team remains motivated and has clear development and learning plans. In addition, you will manage benefits administration across the countries in scope, ensuring Payrolls are delivered in a timely and efficient manner.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ownership of the overall Payroll process within the region.
• Management of Payroll team members, including the provision of training & development plans and ongoing appraisals.
• Support Senior Payroll Director in managing payroll and benefit provider vendor relationships.
• Prepare data analytic reports and dashboards on key performance indicators.
• Manage, update and communicate Payroll service level agreements.
• Produce and update policies and communication materials.
• Monitor and ensure Company's ongoing compliance with the complex statutory and regulatory landscape across Payroll.
• Engage with business leaders and stakeholders, such as HR, Tax, Legal, Work Force Management, Audit to ensure timely and compliant processing of Payroll.
• Responsible for managing the Payroll reconciliation process.
• Manage outsourced payroll partner in your region, acting as the first point of escalation.
• Develop and update end-to-end payroll processes and ensure this is communicated to business partners and stakeholders.
• Provide support to stakeholders in the efficient use of the Payroll self-service system.
• Maintain Payroll information on the shared drive and Payroll trackers.
• Liaise with authorities, regulatory bodies and third-party providers regarding audits and benefit queries - Pensions, Healthcare, Insurances, etc.
• Provide ad hoc support and guidance to all members of the HR & Comp & Bens team.

EXPERIENCE, SKILLS & KNOWLEDGE

• Clear and concise verbal and written communication skills with proven experience to effectively engage across all levels within the organisation.
• Professional organisational skills with the ability to prioritise workloads to meet strict deadlines.
• Active Listening, Empathy, Clarity and Conciseness, Giving Constructive Feedback.
• Strong numeric, analytical, literacy and task management skills.
• Organised and systematic in approach to managing a high volume of work and queries.
• Confidential and able to demonstrate discretion at all times.
• Collaborative team player with strong partnership across HR colleagues and business stakeholders.
• Experience of using Cloudpay & Workday is advantageous; however, experience of a global computerised payroll system is essential.
• Strong MS Outlook, Excel and Word skills are essential.
• Flexibility with hours and peak periods of work is essential.
• Strong track record in motivating and developing teams.
• Strong passion for Payroll & Total Rewards.
• Excellent analytical skills, be at ease with figures and able to manage extensive amounts of data.
• Proven team leader with a strong track record in developing and motivating high-performing teams.