At a Glance
- Tasks: Provide top-notch customer service and resolve queries for key account clients.
- Company: Join Ocean Network Express, a leader in global shipping and digital innovation.
- Benefits: Enjoy 25 days holiday, pension contributions, and health benefits.
- Other info: Dynamic team with opportunities for growth and development.
- Why this job: Make a real impact in customer service while gaining valuable experience.
- Qualifications: Excellent communication skills and experience in a busy office environment.
The predicted salary is between 30000 - 40000 € per year.
A Customer Service Agent is responsible for providing frontline responses to queries from our Key Account clients and providing resolutions for service issues that are brought to you through Service Cloud or other channels. In close cooperation with the Customer Administration team and supported by ONE's growing range of customer self-service tools, you contribute to the overall Customer Service experience of our Key Account clients. You provide prompt case management and thereby deliver on agreed targets and objectives.
Main Responsibilities:
- Provide prompt frontline response to service queries and initiate solutions for issues/cases as defined in SOPs and assigned to you through Service Cloud.
- Actively keep abreast on sector and internal knowledge development as well as any changes to SOPs and relevant rules and regulations.
- Process import delivery requests timely in line with available transport allocation.
- Raise invoices where required and assist with handling those that are queried.
- Resolve Service Recovery issues communicated by the transport planning team.
- Handle all internal email correspondence to the highest standards.
- Assist offshore team with any queries raised.
Process & Quality Management:
- Work towards a high standard with a tailored approach to customer service requirements for ONE's high volume clients.
- Keep up to date on relevant self-service and e-commerce tools, promote these, and pro-actively share any feedback that can help to further improve these tools.
- Ensure that all processes and transactions are fully compliant with company and governmental rules and regulations.
Communication & Collaboration:
- Ensure good collaboration and communication within departments and across, escalating cases in a timely and professional manner whenever appropriate.
- Communicate effectively with customers and advise them in a reliable and professional manner.
Skills, Qualifications and Expertise:
- Excellent Customer Service Skills with experience of working in a busy office environment.
- Excellent written, oral communication skills and organisational skills.
- IT literate, with knowledge of Google Sheets, Word, Excel, and digital platforms.
- High level of attention to detail.
- Ability to multitask.
Why Join ONE?
At Ocean Network Express, we are passionate about delivering world-class service and driving digital innovation within the global shipping industry. You will join a supportive and forward-thinking team, gain valuable experience within a leading global business, and contribute to our continued success in customer excellence and operational efficiency.
Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary. 25 days holiday excluding bank holidays. Death in Service Benefit (x8 annual salary). Employee Assistance Programme, with free independent confidential support and virtual GP services. Interest-free annual travel season ticket loan. Annual Medical Health check. Annual eye test and contribution towards glasses for VDU prescriptions. Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card. Loyalty Award Scheme.
Application:
If you are interested in this role, please apply using the link and uploading your CV. The closing date for this role is Wednesday 20th May 2026.
Customer Service Agent - Key Accounts (FTC) - Southampton, Hampshire, United Kingdom in Ventnor employer: What Jobs
At Ocean Network Express, we pride ourselves on fostering a dynamic and inclusive work environment in Southampton, where our Customer Service Agents play a crucial role in delivering exceptional service to our Key Account clients. With a strong emphasis on employee growth, we offer comprehensive benefits including a generous pension plan, extensive holiday allowance, and access to wellness programmes, ensuring that our team members feel valued and supported as they contribute to our mission of excellence in the global shipping industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Key Accounts (FTC) - Southampton, Hampshire, United Kingdom in Ventnor
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle specific situations that might come up in the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you have experience with tools like Google Sheets or Service Cloud, be ready to discuss how you’ve used them effectively in past roles. We love seeing candidates who can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Ocean Network Express.
We think you need these skills to ace Customer Service Agent - Key Accounts (FTC) - Southampton, Hampshire, United Kingdom in Ventnor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Agent. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role requires excellent written communication, ensure your application is clear and professional. Use proper grammar and structure, and don’t forget to showcase your ability to handle queries effectively – it’s what we do best at StudySmarter!
Be Specific About Your Experience:When detailing your past roles, be specific about your achievements and responsibilities. Use examples that demonstrate your ability to manage customer queries and resolve issues, as these are key to the Customer Service Agent position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on the chance to join our fantastic team!
How to prepare for a job interview at What Jobs
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your experience in handling queries and resolving issues. Think of specific examples where you provided excellent service, especially in a busy environment, as this will show your ability to thrive under pressure.
✨Familiarise Yourself with the Company
Research Ocean Network Express and their approach to customer service. Understand their values and how they utilise digital tools for customer interactions. This knowledge will help you align your answers with their expectations and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Practice articulating your thought process clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Communication Skills
Since effective communication is key in this role, be prepared to demonstrate your written and verbal skills during the interview. You might be asked to respond to a mock email or explain a complex issue simply, so practice articulating your thoughts clearly and professionally.
