At a Glance
- Tasks: Provide top-notch customer service and support business growth through lead generation and upselling.
- Company: Join Essentra, a global leader in essential components and solutions.
- Benefits: Starting salary of £24,800, career growth, bonuses, and generous leave.
- Other info: Enjoy employee discounts, volunteering days, and a supportive work culture.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Strong communication skills and experience in a fast-paced customer service environment.
The predicted salary is between 24800 - 24800 € per year.
We are currently seeking a number of Customer Service Executives to join our established team in Jarrow. This is an office-based role requiring a customer service driven individual, who provides a hassle-free service to our customers, whilst supporting the business growth through generation of leads, upselling and cross sales. They should have strong attention to detail with minimum error rates and a proactive problem solving approach.
The ideal candidate is confident and proactive with experience of customer service in a fast paced environment.
Responsibilities:- Maintain accurate account and customer data.
- Respond to customers inquiry within SLA and aim for one call / case resolution.
- Identify and take ownership of customer concerns.
- Identify new product opportunities and generate leads.
- Liase and build network with internal departments.
- Upsell and cross sell new products.
- Follow up on all commercial activity.
- Operate effectively and adhere to current business policy and procedures.
- Delivers consistent performance and achieves KPI's and business targets.
- Drives self-development.
- Manage time effectively and efficiently.
- Understanding of company strategy and propositions.
- Support other departments, dependant on the needs of the business.
- Excellent Communication skills.
- Good attention to detail.
- Commercially aware.
- Experience in service/sales environment.
- Minimum "A" Level Standard.
- Delivery of agreed commitments and objectives.
- Highly organised.
- Team player.
- Strong work ethic.
- Complaint Management/Resolution experience desirable.
- Manufacturing knowledge desirable.
- Experience of Microsoft package (Excel, Word etc.) desirable.
- £24,800 starting salary.
- Great career prospects.
- Discretionary bonus.
- Up to 5% matched pension contribution.
- 4x annual salary life assurance.
- 25 days annual leave plus bank holidays.
- Extra paid day off for your birthday.
- Paid day off for volunteering.
- Employee discounts through MyDiscounts.
- Holiday Purchase Scheme.
- Eyecare Vouchers.
- Cycle to work scheme.
- UK Sharesave Scheme.
Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items. Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.
At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.
As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview.
Customer Service Executive - Jarrow, NE32 3DP in Tynemouth employer: What Jobs
Essentra plc is an excellent employer for Customer Service Executives in Jarrow, offering a supportive work culture that values teamwork and innovation. With a competitive starting salary of £24,800, generous annual leave, and a range of employee benefits including a discretionary bonus and pension contributions, we prioritise your professional growth and well-being. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can make a meaningful impact in a global company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Jarrow, NE32 3DP in Tynemouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Essentra. Understand their products and values so you can show how you fit into their team. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and think about how you would handle them. This will help you feel more confident during the interview and show that you’re proactive in problem-solving.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience in a fast-paced environment and how you’ve successfully upsold or cross-sold in the past. Use specific examples to demonstrate your abilities and achievements.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive - Jarrow, NE32 3DP in Tynemouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience in customer service, especially in fast-paced environments, and show us how you can provide that hassle-free service we value.
Show Off Your Skills:Don’t hold back on showcasing your excellent communication skills and attention to detail. We want to see how you’ve successfully managed customer inquiries and resolved complaints in the past, so give us some solid examples!
Be Proactive:In your application, demonstrate your proactive problem-solving approach. Share instances where you identified customer concerns and took ownership of resolving them. This will show us you’re the kind of person who takes initiative!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at What Jobs
✨Know the Company Inside Out
Before your interview, take some time to research Essentra. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully resolved customer issues or upsold products. Highlight your proactive problem-solving approach and how you maintained high attention to detail in those situations.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling complaints or managing time effectively. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that demonstrate your interest in the role and the company. Inquire about team dynamics, growth opportunities, or how they measure success in the customer service department.
