At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and driving commercial success.
- Company: Join The AA, the UK's leading motoring organisation with over 100 years of innovation.
- Benefits: Enjoy 25 days annual leave, pension contributions, and discounts on AA products.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you.
- Why this job: Be a key player in transforming transport operations and making a real impact.
- Qualifications: Experience in HGV operations and strong leadership skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Company description Location: Field Based (Multiple UK Locations) Employment Type: Full time / Permanent Application Closing Date: Friday 17th October 2025We are hiring for multiple positions across a range of locations, offering exciting opportunities to join our team where your skills are needed most. Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as our Recovery Operations Regional Manager , you’ll play a key part to our success and join us on this exciting motoring journey. This is the jobAs a Regional Operations Manager, you’ll lead a high-performing team of Performance Leaders and Recovery Patrols across 6–10 locations, managing up to 150 colleagues and a fleet of 60–100 vehicles. You’ll be responsible for delivering exceptional customer service while driving strong commercial outcomes, including cost control, income generation, and efficiency savings—all without compromising on compliance, quality, or service standards. This is a pivotal leadership role with accountability for transport operations, fleet availability, and resource utilisation across your region. You’ll be a named operator licence holder and a key figure in maintaining compliance with DVSA and Traffic Commissioner expectations, including European Drivers’ Hours regulations. What will I be doing?Own and drive delivery of business and financial KPIs, ensuring performance aligns with budget expectations and commercial objectives. Lead and engage a high-performing regional team, fostering a culture of ownership, continuous learning, open communication, and readiness for change. Deliver change through people, building a team that embraces transformation and consistently meets performance targets. Own the regional budget, maintaining awareness of financial targets and ensuring value-driven delivery across all activities. Collaborate across a matrix environment, working with peers, business partners, and supervisors to maximise team effectiveness and commercial impact. Use data-driven insights to address underperformance through coaching, training, and structured action plans Champion compliance across your region, ensuring all drivers operate within UK and EU legislation to protect the AA’s reputation and minimise risk Manage relationships with maintenance providers to meet legal deadlines, resolve delays, and ensure optimal driver and vehicle availability, driving efficiency through UVOR What do I need?Capability, Knowledge and Experience: Demonstrated credibility and leadership within HGV operations, with a strong understanding of transport logistics Operational experience at managerial level, ideally within a recovery and DVSA-compliant environment Proven success in managing road transport operations and delivering results through people Track record of achieving performance targets by motivating and inspiring teams Analytical and commercially minded, able to build compelling business cases for change Confident in interpreting financial and operational data to drive informed decisions Strong customer focus, with a commitment to delivering positive outcomes Comfortable operating in high-volume, service-driven transport environments Experience in maintaining full compliance with National Operator Licence requirements in the road haulage industry Comprehensive knowledge of the full operational chain and its interdependencies Able to work effectively in a unionised environment, with experience in trade union relations Education & Qualifications National Transport Manager CPC qualification (or equivalent) is essential HGV driving licence is desirable but not mandatory Additional informationWe’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.#LI-SJ1
Recovery Operations Regional Manager - NonVolume employer: What Jobs
The AA is an exceptional employer, offering a dynamic work environment where your leadership skills can thrive as a Recovery Operations Regional Manager. With a strong commitment to employee growth, you will benefit from diverse learning opportunities, generous annual leave, and a comprehensive benefits package including a robust pension scheme and discounts on various services. Join us in fostering a culture of inclusivity and empowerment, where your contributions are valued and recognised across multiple UK locations.
Contact Details:
What Jobs Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Operations Regional Manager - NonVolume
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a new role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Recovery Operations Regional Manager - NonVolume
Leadership Skills
Transport Logistics Knowledge
Operational Management
Performance Management
Financial Acumen
Data Analysis
Customer Service Orientation
Compliance Management
Change Management
Team Building
Communication Skills
Union Relations Experience
National Transport Manager CPC Qualification
HGV Operations Experience
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Recovery Operations Regional Manager role. Highlight your leadership experience in HGV operations and any relevant achievements that demonstrate your ability to drive performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at The AA. Be sure to mention your understanding of transport logistics and compliance.
Showcase Your Data Skills:Since this role involves using data-driven insights, make sure to include examples of how you've used data to improve operations or drive change in previous roles. We love candidates who can back up their claims with solid evidence!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at What Jobs
✨Know Your Numbers
Before the interview, brush up on key performance indicators relevant to recovery operations. Be ready to discuss how you've driven financial outcomes in previous roles, as this will show your analytical and commercial mindset.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in high-pressure environments. Discuss how you’ve motivated teams and fostered a culture of continuous improvement, which is crucial for the role.
✨Understand Compliance Inside Out
Familiarise yourself with DVSA regulations and National Operator Licence requirements. Being able to articulate your understanding of compliance will demonstrate your commitment to maintaining standards and protecting the company's reputation.
✨Be Ready for Scenario Questions
Expect situational questions that assess your problem-solving skills. Think of specific challenges you've faced in transport logistics and how you overcame them, particularly in unionised environments or when managing diverse teams.
