At a Glance
- Tasks: Provide top-notch customer service and resolve queries for key account clients.
- Company: Join Ocean Network Express, a leader in global shipping and digital innovation.
- Benefits: Enjoy 25 days holiday, pension contributions, and health perks.
- Other info: Great career growth opportunities in a dynamic work environment.
- Why this job: Be part of a supportive team and make a real impact in customer excellence.
- Qualifications: Strong customer service skills and proficiency in digital tools required.
The predicted salary is between 30000 - 40000 € per year.
A Customer Service Agent is responsible for providing frontline responses to queries from our Key Account clients and providing resolutions for service issues that are brought to you through Service Cloud or other channels. In close cooperation with the Customer Administration team and supported by ONE's growing range of customer self-service tools, you contribute to the overall Customer Service experience of our Key Account clients. You provide prompt case management and thereby deliver on agreed targets and objectives.
Main Responsibilities:
- Provide prompt frontline response to service queries and initiate solutions for issues/cases as defined in SOPs and assigned to you through Service Cloud.
- Actively keep abreast on sector and internal knowledge development as well as any changes to SOPs and relevant rules and regulations.
- Process import delivery requests timely in line with available transport allocation.
- Raise invoices where required and assist with handling those that are queried.
- Resolve Service Recovery issues communicated by the transport planning team.
- Handle all internal email correspondence to the top standards.
- Assist offshore team with any queries raised.
Process & Quality Management:
- Work towards a high standard with a tailored approach to customer service requirements for ONE's high volume clients.
- Keep up to date on the relevant self-service and e-commerce tools, promote these and pro-actively share any feedback that can help to further improve these tools.
- Ensure that all processes and transactions are fully compliant with company and governmental rules and regulations.
Communication & Collaboration:
- Ensure good collaboration and communication within departments and across and escalate cases in a timely and professional manner whenever appropriate.
- Communicate effectively with customers and advise them in a reliable and professional manner.
Skills, Qualifications and Expertise:
- Excellent Customer Service Skills with experience of working in a busy office environment.
- Excellent written, oral communication skills and organisational skills.
- IT literate, with knowledge of Google Sheets, Word, Excel, and digital platforms.
- High level of attention to detail.
- Ability to multitask.
Why Join ONE?
At Ocean Network Express, we’re passionate about delivering world-class service and driving digital innovation within the global shipping industry. You’ll join a supportive and forward-thinking team, gain valuable experience within a leading global business, and contribute to our continued success in customer excellence and operational efficiency.
Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary. 25 days holiday excluding bank holidays. Death in Service Benefit (x8 annual salary). Employee Assistance Programme, with free independent confidential support and virtual GP services. Interest-free annual travel season ticket loan. Annual Medical Health check. Annual eye test and contribution towards glasses for VDU prescriptions. Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card. Loyalty Award Scheme.
Application:
If you are interested in this role please apply using the link and uploading your CV. The closing date for this role is Wednesday 20th May 2026.
Customer Service Agent - Key Accounts (FTC) - Southampton, Hampshire, United Kingdom in Portland employer: What Jobs
At Ocean Network Express, we pride ourselves on fostering a dynamic and inclusive work environment in Southampton, where our Customer Service Agents play a crucial role in delivering exceptional service to our Key Account clients. With a strong emphasis on employee growth, we offer comprehensive benefits including a generous pension plan, extensive holiday allowance, and access to wellness programmes, ensuring that our team members feel valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Key Accounts (FTC) - Southampton, Hampshire, United Kingdom in Portland
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ocean Network Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with clients. We want you to show off those excellent communication skills and attention to detail!
✨Tip Number 3
Don’t forget to research the company! Knowing about ONE’s values and recent developments will help you stand out in interviews. It shows you’re genuinely interested and ready to contribute to their customer excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the team at Ocean Network Express. Let’s get you that Customer Service Agent role!
We think you need these skills to ace Customer Service Agent - Key Accounts (FTC) - Southampton, Hampshire, United Kingdom in Portland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Agent. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, ensure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Relevant Experience:If you've worked in a busy office environment or have experience with customer service tools, make sure to mention it! We love seeing candidates who understand the demands of the role and can hit the ground running.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at What Jobs
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your experience in a busy office environment. Think of specific examples where you’ve successfully resolved issues or improved customer satisfaction, as this will show your potential employer that you can handle the demands of the role.
✨Familiarise Yourself with the Company
Do some research on Ocean Network Express and their approach to customer service. Understanding their values and how they operate will help you tailor your answers during the interview and demonstrate your genuine interest in the company.
✨Practice Effective Communication
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member to get comfortable with discussing your experiences and answering common interview questions.
✨Showcase Your IT Skills
Be prepared to discuss your proficiency with tools like Google Sheets, Word, and Excel. If you have any experience with digital platforms or self-service tools, make sure to highlight that as well. This will reassure the interviewer that you can adapt to their systems quickly.
