At a Glance
- Tasks: Support customers with property repair queries and resolve issues efficiently.
- Company: Join a collaborative and innovative team in Beeston.
- Benefits: Competitive salary, generous holiday allowance, and health support.
- Other info: Full training provided, with opportunities for remote work after training.
- Why this job: Make a meaningful impact on customers and your community.
- Qualifications: Motivated self-starters with a passion for learning and teamwork.
The predicted salary is between 29025 - 30553 € per year.
This Role: Senior Customer Service Advisor known internally as a "Senior Property Services Advisor"
Fixed Term Positions based on a 37.5hr week
Salary Range: 29,025 - 30,553 - Dependent upon experience
Location: Beeston, NG9 1LA - Free parking *subject to availability* The office location is a 10 min walk from Beeston Train Station
Join Our Team and Shape Your Future!
Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for passionate, driven individuals to join our Customer Contact team.
Why Work With Us?
- Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.
- Career Progression: We are committed to helping you grow through ongoing training and mentorship.
- Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.
- Meaningful Impact: Your contributions will make a real difference to our customers and our community.
You will receive full, comprehensive training to set you up for success.
About the Role
In this role, you'll support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment.
Coverage across core business hours is essential for this role and you will need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you're fully trained, you'll have the flexibility to work remotely when based on a 10am-6pm shift.
Who We're Looking For
- Motivated self-starters with a passion for learning and a can-do attitude
- Team players who thrive in a supportive, fast-paced environment
- Excellent communicators with an innovative approach to problem solving
- Previous experience is valued but not essential; we're looking for the right mindset and enthusiasm!
Ready to Apply?
If you're ready to take the next step in your career, we'd love to hear from you! Please complete our application form, attach your CV and a brief cover letter explaining why you'd be a great fit for our team.
Senior Customer Service Advisor - Beeston in Nottingham employer: What Jobs
Join our dynamic team in Beeston as a Senior Customer Service Advisor, where you'll thrive in a collaborative and innovative environment that values your contributions. With a strong commitment to employee growth through ongoing training and mentorship, we offer competitive benefits and a generous holiday allowance, ensuring you feel supported both personally and professionally. Experience the satisfaction of making a meaningful impact in our community while enjoying the flexibility of remote work options post-training.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor - Beeston in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions and practicing your answers. We recommend using the STAR method to structure your responses – it really helps showcase your skills!
✨Tip Number 3
Show your enthusiasm! During interviews, let your passion for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Customer Service Advisor - Beeston in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Customer Service Advisor role. Highlight any relevant customer service experience and showcase your problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your can-do attitude makes you a perfect fit for our team. Keep it concise but impactful!
Showcase Your Communication Skills:As a Senior Property Services Advisor, excellent communication is key. In your application, demonstrate your ability to convey information clearly and effectively, whether in writing or through examples of past experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at What Jobs
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Senior Customer Service Advisor. Familiarise yourself with property repair queries and think about how you would handle them. This will show your enthusiasm and readiness to tackle the challenges of the role.
✨Showcase Your Communication Skills
As a Senior Customer Service Advisor, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided exceptional service, as these stories will highlight your suitability for the role.
✨Demonstrate Adaptability
This role requires adaptability in a fast-paced environment. Be ready to discuss situations where you've had to adjust quickly to changes or unexpected challenges. Highlighting your flexibility will reassure the interviewers that you can thrive in their dynamic setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
