At a Glance
- Tasks: Optimise vehicle service outcomes and handle service queries with confidence.
- Company: Join The AA's dynamic SMR team in a hybrid working environment.
- Benefits: Up to £40,000 salary, 25 days leave, free breakdown cover, and great perks.
- Other info: Enjoy outstanding training and career development opportunities.
- Why this job: Make a real impact on customer satisfaction and vehicle service efficiency.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair required.
The predicted salary is between 40000 - 40000 £ per year.
Company description
SMR Maintenance Controller Driving Service, Repair & Results
Location: Oldbury, hybrid working
Salary: Up to 40,000 DOE
Working Hours: Monday Friday 09:00 17:00 with occasional Saturday working
Keep Britain moving. Join The AA's SMR team. We're searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you've got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
What You'll Do:
- Handle incoming service queries with clarity and technical confidence
- Authorise repairs, manage costs, and push for compliance & efficiency
- Collaborate across Operations, Finance, Sales, and Network teams
- Influence process improvements and drive smart commercial decisions
- Communicate service outcomes simply and effectively
Who You Are:
- NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
- Experienced in service resolution and vehicle repair networks
- A natural problem-solver and strong communicator
- Able to analyse data, manage cost vs. margin, and adapt fast
- Skilled in MS Office and confident navigating service legislation
Traits We Value:
- Energetic, curious, and commercially aware
- Resilient under pressure with great planning & people skills
- Driven to deliver fair, compliant and customer-first outcomes
What You'll Get:
- 25 days annual leave + bank holidays
- Free AA Breakdown Cover from day one
- Discounts on AA insurance products & lifestyle perks
- Pension with up to 7% employer contribution
- Company-funded life assurance
- Outstanding training & career development
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
Maintenance Controller - NonVolume in Melton Mowbray employer: What Jobs
The AA is an exceptional employer, offering a dynamic work environment in Oldbury with hybrid working options that promote a healthy work-life balance. Employees benefit from comprehensive training and career development opportunities, alongside a generous benefits package including 25 days of annual leave, free breakdown cover, and a pension scheme with significant employer contributions. Join a team that values trust, skill, and purpose, where your contributions directly impact customer satisfaction and operational efficiency.
