Resident Services Associate - Manchester

At Dandara Living, we are one of the UKs leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service.

Dandara Living is looking for a Resident Services Associate to join the team at Chapel Wharf in Manchester. This is a part-time, weekend-based opportunity supporting our vibrant residential community at one of our flagship city-centre developments.

Chapel Wharf is a large-scale Build to Rent development in Manchester, offering modern, high-spec apartments and thoughtfully designed communal spaces. With a strong focus on community living, resident wellbeing and service excellence, the development benefits from on-site management, shared amenity spaces, and regular resident engagement activities all designed to create a welcoming and connected environment.

As part of our Resident Services Team, you will be one of the first points of contact for residents and their guests. You will play a key role in delivering an exceptional customer experience, supporting leasing activity, maintaining safety standards, and ensuring the building runs smoothly day to day.

If you're looking to build your experience in Build to Rent or residential property, this is a fantastic opportunity to join a supportive and established team in a thriving Manchester location.

Working Pattern

18 hours per week, Saturday & Sunday 8am to 6pm (with 1 hour unpaid lunch each day)

What you will do:

• Provide a first-class customer experience to residents and guests, acting as one of the key on-site contacts.
• Handle resident enquiries, feedback and requests, ensuring timely and professional responses.
• Manage incoming and outgoing parcels and post.
• Coordinate and manage bookings for resident amenity spaces, ensuring areas remain tidy and presentable.
• Conduct apartment viewings and support prospective resident enquiries.
• Complete move-in appointments, inventories, meter readings and key management.
• Assist with tenancy inspections, mid-term and move-out processes.
• Log maintenance issues and liaise with the FM team to ensure prompt resolution.
• Carry out security walks and building inspections as required.
• Support resident communications, events and community initiatives.
• Maintain accurate records including parking management and contractor logs.
• Ensure compliance with health and safety procedures, including routine checks of communal areas.

What you will have:

• Experience in customer service, hospitality, residential lettings or property management.
• Strong IT skills, including Microsoft Word, Excel and Outlook, and confidence using databases or booking systems.
• A proactive, positive and professional approach.
• The ability to remain calm and confident in challenging situations.
• ARLA, IRPM or COSHH qualifications are desirable, but full training will be provided.

What we will offer you:

• 33 days holiday (pro rata) + option to purchase up to 5 extra days
• Employee Assistance Programme (EAP)
• Health Hero digital doctor 24-hour virtual medical support
• Health Assured Wisdom App
• My Benefits discount platform access to hundreds of discounts
• Cycle-to-work scheme
• Employer matched pension scheme up to 5%
• Life assurance x3 (with the option to extend to x4)
• Competitive parental leave
• Quarterly recognition awards

Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.